Infrastructure & Service Engineer Porto

Infrastructure & Service Engineer
Porto
Porto, Porto District, Portugal

The Infrastructure & Service Engineer has primary responsibility to deliver technology services to Elementis’ employees globally, enabling them to effectively operate on a
-
- day basis. This requires robust knowledge of the business’ technology stack across hardware and software - a good understanding of its infrastructure, including servers, network devices, data centres, Microsoft 365 configuration and security protocols are also key to this primary responsibility. The second focus is on business infrastructure. The Infrastructure & Service Engineer will work closely with the Senior Infrastructure Specialist in a
- on activity, supporting, maintaining, improving, and upgrading the business infrastructure following a
- year strategic roadmap that aligns with the Elementis business.

Job Description

Responsibilities

The Infrastructure & Service Engineer is responsible for appropriate technology support services within a global team and providing support, maintenance, and enhancements to the Elementis global infrastructure in partnership with the Infrastructure Specialist and Service Delivery Specialist.

• Ensure delivery of a robust service, in a global service organisation mindset that can work flexibly and prioritise tickets on a global basis as opposed to a local focus. This will facilitate a better service for the business, ensuring issue resolution can continue after the end of the working day.
• Responsible for resolution of issues across the IT service spectrum, partnering with functions to ensure their users have the technology required to function effectively.
• Share service insights with both the Senior Service Specialist and Infrastructure Specialist to help improve the service across the business, particularly with a view on replacing ageing equipment that may need inclusion in the budget process.
• Oversight of infrastructure projects designed to improve service for the region, ensuring that critical services and business deliveries are considered around any business impacting changes.
• Identify and ensure that issues are resolved that may affect the delivery or quality of service, such as troubleshooting, support, maintenance, or security incidents.
• Collaborate with the service provider, when applicable, to continuously improve the quality of the services being delivered.

Infrastructure Management

• Set up, configure and manage the elements of infrastructure managed
  - house.
• Work with Senior Infrastructure Specialist and
  - party providers on selection of all aspects of infrastructure, including networks, servers, security infrastructure,
  - user devices (in conjunction with security manager) and their management, upgrades, and monitoring.
• Partner with the Senior Infrastructure Specialist on developing a
  - year view of how infrastructure should evolve to avoid operational risk whilst planning to take advantage of newer technologies.
• Increase awareness of emerging service and infrastructure technologies which could include SAAS solutions, assessing cloud for new challenges or replacing obsolete equipment and partnering with more MSPs (Managed Service Providers).

Risk and Controls

• Evaluate infrastructure risks and mitigations.
• Ensure that recovery, backup and disaster recovery processes and plans (including testing these plans) are performed.

Best Practice

• Keep up to date with the latest service and infrastructure trends, developments, and best practices.
• Maintain logs, documentation, and reports of activity (bugs, repairs, upgrades and other changes).
• Closely collaborate with security on issues, regulatory requirements, and incidents.

Decision Making

The role partners Elementis’ authorities on IT infrastructure and service - acts as a ‘right-hand’ to both team leaders in addition to contributing to service decisions taken to improve service globally.

What will it take

Optimizes work processes: Knows the most effective and efficient workflow for getting things done is key to making the most of tight resources; with a focus on continuous improvement. Problem-solving: Strong
- solving aptitude is critical to address the daily service challenges and infrastructure issues and
- term projects. Communicating effectively with stakeholders, such as senior management and vendors – be a visible business partner. Drives results: Consistently focusing on driving results holding oneself accountable for the IT service and infrastructure.

Technical Knowledge and Skills

• Hands-on knowledge of the following hardware: Cisco Routers and switches, laptop configuration, VMWare, Meraki, exchange online configuration and management, Palo Alto, Telephony, network printers.
• Hands-on knowledge of Windows Server and Desktop OS, Threat
  Locker, Service
  Now, Azure cloud, M365 configuration, Palo Alto and Cisco.

Position Requirements

Education: Computer science, Information Systems or similar degree or professional qualification would be an advantage. 3+ Years of
- on experience with Infrastructure and the tools required to effectively manage it. Member of infrastructure project teams. Language Skills: Verbal and written fluency in English. Working arrangements: The role is based at the Porto Hub. Traveling required: Occasional travel to other Elementis sites as required.