Information Technology Service Delivery Manager Porto

Information Technology Service Delivery Manager
Porto
Porto, Porto District, Portugal

Information Technology Service Delivery Manager

You will be managing key account Customer for our client to develop, update and build the relationship to ensure minimal impact to the business and customers business. You will be analysing incidents and problems, identify trends and develop working practices and resolutions to minimise the risk of recurring issues.

Role Responsibilities

• Develop the Business Incident operation.
• Organise support and other resources during major incidents to reach resolution as quickly as possible.
• Manage communications with Business teams and key third parties.
• Proactively identify potential problems and resolve them before they have an impact on the business.
• Work closely with Key Customer to build relationship and manage expectations.
• Work directly with Key Customer that the business supports to reduce issues and improve resolution speed.

Key Skills and Experience

• Experience of working with incident management, identifying root causes, advising on solutions and remedial actions, during and after a major incident.
• Previous experience managing key account customers.
• Excellent written and verbal communication skills.
• Strong accuracy and attention to detail.
• Strong Stakeholder Management.

Seniority Level

Mid-Senior level

Employment Type

Contract

Job Function

Information Technology

Industries

Technology, Information and Media