Incident Manager – Payments and Services Lisboa

Incident Manager – Payments and Services
Lisboa
Lisboa, Lisboa, Portugal

Incident Manager – Payments and Services

Unleash your potential in a role where big data and technology innovation intersect!

This is a hybrid Lisbon-based opportunity – 2x in the office.

As an Incident Manager, you will work for our client – a global IT leader driving innovation with
- edge solutions and services. You will be responsible for overseeing resolution processes and maintaining service continuity for our client’s global IT operations.

Your main responsibilities:

1. Overseeing the incident management process and team members involved in resolving the incident.
2. Responding to a reported service incident, identifying the cause, and initiating the incident management process.
3. Prioritizing incidents according to their urgency and influence on the business.
4. Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures.
5. Collaborating with the incident management team to ensure that all protocols are diligently followed.
6. Logging all incidents and their resolution to see if there are recurring malfunctions.
7. Adjusting the incident management process as required to ensure its effectiveness.
8. Communicating with upper management if major issues are found in the IT system.
9. Managing the incident team members by
   - assigning workloads and
   - scheduling
   - urgent tasks.

You’re ideal for the role if you have:

1. Bachelor’s degree in information technology, engineering, or a related field.
2. At least three years of experience working in IT service management, or a similar role.
3. Strong knowledge of IT service management software including ITIL and COBIT.
4. Experience working with IT systems and software.
5. Excellent managerial skills and ability to collaborate with team members.
6. Ability to analyze a high volume of technical data and work in a
   - paced environment.
7. Strong
   - solving, analytical, and
   - management skills.
8. Experience with ITIL>= V3, Service Now.
9. Fluent in French: C1.

#GETREADY to meet with us!

If you are interested, please apply and attach your CV in English or Portuguese, including a statement that you agree to our processing and storing of your data. You can also apply by sending us an email at
- recruitment@itdsportugal.com.