Implementation Support - PM with Portuguese Setúbal

Implementation Support - PM with Portuguese
Setúbal
Setúbal, Setubal, Portugal

Required skills:• Technical project management experience servicing internal stakeholders or customers, managing multiple projects at once. • Customer service experience in data services or Saa
S. • Relational, No
SQL, or Graph database experience. • SQL experience. • Proactive and critical thinker. • Shows bias for action. A
- oriented “doer”. • Excellent team player. • Ability to identify significant problems and opportunities for improvement. • Adaptable and able to work effectively in a
- paced dynamic environment. • Plans, organizes, and schedules work in an efficient, organized manner. • Ability to focus and execute on key priorities. • Proficiency in Excel/Google Sheets. • Fluent in English & Portuguese. Tasks:• Manage and monitor the progress of multiple customer graph database implementation projects concurrently, orchestrating necessary support resources to assist customers with successful implementation and delivery within their deployment timelines. • Serve as the primary point of contact for customers throughout their deployment, establishing and maintaining strong relationships. • Collaborate with customers to understand their specific requirements, goals, and• expectations for each project. • Conduct comprehensive onboarding sessions with clients• Help customers develop comprehensive project plans, including scope, milestones, • deliverables, and resource allocation. • Coordinate and communicate project timelines, progress, and updates to customers and internal stakeholders. • Facilitate effective communication and collaboration among project team members, ensuring alignment and clarity of project objectives and tasks. • Conduct regular project status meetings and provide timely updates to stakeholders• Continuously evaluate and improve project management processes and methodologies, identifying areas for optimization and efficiency enhancement. • Route technical issues to Support and manage technical escalations during theonboarding phase.