Implementation Engineer | ThousandEyes (Portuguese speaking) Oeiras

Implementation Engineer | ThousandEyes (Portuguese speaking)
Oeiras
Oeiras, Distrito de Lisboa, Portugal

Location:

Oeiras, Portugal

Area of Interest:

Customer Experience

Job Type:

Professional

Job Id:

1421821

About Thousand
Eyes (part of Cisco):

The name Thousand
Eyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud and Saa
S platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.

In August 2020, Cisco Systems completed the acquisition of Thousand
Eyes, which now forms the Thousand
Eyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.

About the role:

When large enterprise customers acquire new software, the best way to ramp to productivity often involves a personal touch from resources who know the platform inside and out. This role’s main responsibility is to engage with customers to deliver outstanding enablement, implementation and optimization services for their Thousand
Eyes deployment.

You'll need to be a Thousand
Eyes product expert, with monitoring system expertise, and a solid foundation in core network architecture. You'll plan for and deliver on a wide range of engagement types, including project planning, implementation, and documentation of monitoring services,
- user training, and optimization. You'll need to be a generalist who's polished and easy to put in front of a wide variety of customer roles.

This role is to support the Brazilian market and Brazilian working hours.

Requirements:

• A standout "customer first" attitude
• Bachelor’s or advanced degree in a technical field, or equivalent working experience
• At least 3-5 years working in a
  - facing role
• Project management and consulting experience mandatory
• Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/JNCP, etc. )
• Experience with Cloud/Saa
  S software products is a plus
• Experience maintaining or implementing LAN/WAN environments
• Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs
• Outstanding communication and
  - solving skills
• Deep technical acumen
• Enjoy a
  - paced, multifaceted environment
• Able to prioritize and accomplish tasks in tight timeframes
• English and Portuguese written and spoken communication skills (at C1/native level)

Responsibilities:

• Guide customers on deploying and implementing the Thousand
  Eyes product
• Implement Thousand
  Eyes in customer environments in an efficient and
  - effective manner
• Engage with customers to deliver product implementation and integration services
• Lead many projects concurrently understanding current and future action items
• Delivery of training and industry best practice discussions
• Build
  - based relationships with customers, leading to referral and renewal
• Leverage enterprise data analytics to track and report on customer engagement
• Contribute to best practice creation and maintenance
• Track and report on utilization and work performed
• Special projects as assigned
• Identification of potential product/services upsell or
  - sell opportunities

Why Cisco

#We
Are
Cisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.