Iberia Regional Operations Manager Lisboa

Iberia Regional Operations Manager
Lisboa
Lisboa, Lisboa, Portugal

Location: Barcelona (Managing Operations in Barcelona, Lisbon, and Madrid)

Starting Salary: €2, 000 per month + Quarterly Performance Bonuses

Start Date: March 17th, 2025

Probationary Period: 3 months (salary to be reviewed after 3 months)

Carpe Diem Tours is a
- growing startup specializing in food, beverage, and history tours. We are looking for a Regional Manager to lead and oversee our operations in Barcelona, Lisbon, and Madrid. This is a fantastic opportunity to join a company with plenty of room for growth and professional development.

We live and breathe our core values:

INNOVATIVE – Always striving for new and exciting experiences.

DRIVEN – Passionate about what we do and constantly improving.

DILIGENT – Dedicated to delivering the best customer experiences.

TRANSPARENT – Open and honest communication is key.

SOCIABLE – Building strong relationships with teams and partners.

ADAPTABLE – Thriving in a
- paced and evolving environment.

INDEPENDENT – Able to take initiative and own responsibilities.

Key Responsibilities

Operations Management – Oversee the
-
- day running of tours in Barcelona, Lisbon, and Madrid, ensuring seamless execution and
- quality experiences.

Partner Relations – Develop and maintain strong relationships with restaurants, bars, and local businesses to enhance our tours.

Guide Management – Recruit, train, and supervise a team of passionate guides, fostering a culture of excellence.

Scheduling – Coordinate tour and guide schedules across multiple cities.

Quality Control – Collect feedback, monitor tour quality, and implement improvements.

Financial Oversight – Manage budgets efficiently while maintaining high standards.

Travel – The role requires regular travel to:

• Madrid – Approximately once a week or once a fortnight.
• Lisbon – Approximately once every 2-3 weeks.

What We’re Looking For

Proven experience in the tourism or hospitality industry, ideally managing
- city operations.

A strong understanding of the food, beverage, and cultural scene in Barcelona, Lisbon, and Madrid.

Excellent communication and interpersonal skills – confident in building relationships with partners and teams.

Highly organized and
- oriented with the ability to manage multiple tasks and locations.

Proficient in English and Spanish (additional languages are a plus!).

A
- solver with an independent and proactive approach.

Comfortable with regular travel to Madrid and Lisbon.

What We Offer

A role in a
- growing startup with real opportunities for career development.

The chance to work across multiple cities in a vibrant and exciting industry.

Salary: €2, 000 per month. To be reviewed following probation period.

Performance Bonuses tied to key performance indicators (KPIs) such as:

• Tour growth and operational efficiency
• Customer satisfaction and feedback scores
• Revenue and profitability improvements

Start Date: March 17th, 2025.

Probationary Period: 3 months.

The contract will be issued from a UK company.

The applicant must have the right to live and work in Spain without needing a Spanish contract. Residency or appropriate visa status is required.

How to Apply

If you’re excited about this opportunity, driven by a passion for tourism and hospitality, and ready to take on a leadership role in a growing company, we’d love to hear from you!

Apply now by completing the following form: