HWE Platform Service Owner Amadora

HWE Platform Service Owner
Amadora
Amadora, Lisboa, Portugal

Job Description

The team you'll be part of

As a member of Nokia Digital Office - Enterprise Infrastructure & Cloud Services – Service & Operations Management, you will be part of a team that is redefining IT and shaping the future of Nokia and our digital optimization transformation.

The Service & Operations Management team ensures the stability, availability, and high performance of the infrastructure that serves Nokia's entire workforce and upholds the technology for almost every interaction of the company's business.

You will be joining a team of highly skilled, enthusiastic, and passionate Engineers and Service Owners working in this
- edge and constantly changing space.

What You Will Learn And Contribute To

As a Service Owner for HWE Platform, you will be accountable for ensuring the overall business continuity, quality assurance and performance of the Hardware Engineering Platform services to fulfill the business stakeholder needs and to meet the IT Service Level Agreements.

Your responsibilities will include (but not limited to) overseeing implementation of tool and process releases (lifecycle management), incident, change and problem management (including RCA approval), execution of requests, demands, support solution and architecture designs jointly with engineering team, process documentation and continuous service improvement of the Hardware Engineering Environments.

Support and enhance the platform for our HW Engineering environments which includes all the computing (APPs, GRIDs & DBs), storage solutions, data management, GRID farms, job scheduling systems (Altair Accelerator), remote app hosting, public and private clouds, user group management and associated security protocols.

You are expected to work closely with the HWE Engineering Team, HWE Service Owners (EDA, MDA, PCB), Service Partners and Global Concept Owners to plan R&D improvements. Ensure understanding of scope and item content and their implications on the
-
- end processes (including costs). Actively seeks for cost saving measures (automation, improved process/flow, etc. ), drive change, motivate participants, communication and commit to stakeholders.

The position also requires a balance of technical, financial, and interpersonal skills to ensure that all aspects of HWE Platform, HWE Design Environments and customer service are aligned with the organization's strategic goals.

How You Will Contribute And What You Will Learn

• Collaboration with 3rd Party Vendors:
• Vendor Management: Establish and maintain strong relationships with
  - party vendors, ensuring contractual obligations and service levels are met.
• Vendor Selection: Collaborate with procurement to select vendors that align with service requirements and goals.
• Cooperation with Iaa
  S, Infra Tools as a Service, Service Management Office and other Organizations within Service & Operations Management unit:
• Operational Coordination: Work closely with the operations teams to ensure seamless service delivery and resolve operational issues.
• Service Monitoring: Oversee service monitoring and incident management processes to ensure service availability and reliability.
• Cooperation with Licensing Teams:
• Licensing Compliance: Collaborate with licensing teams to ensure compliance with software and hardware licensing agreements.
• Optimization: Identify opportunities to optimize licensing costs while maintaining compliance.
• Cooperation with Architects and Project Managers:
• Architectural Designs: Work with architects to implement architectural designs that align with the service's strategic goals.
• Project Execution: Collaborate with project managers to ensure successful project implementation and delivery within established timelines.
• Service Governance:
• Service Documentation: Maintain accurate documentation of
  - related processes, procedures, roadmaps and configurations.
• Service Improvement: Continuously identify opportunities for service improvement and optimization.
• Collaboration and Communication:
• Collaborate with
  - functional teams, including leadership, to ensure seamless system operation.
• Effectively communicate with internal stakeholders and external vendors.
Qualifications

KEY SKILLS AND EXPERIENCE

Education: Bachelor’s degree in computer science or related field.

Requirements
• Experience of Service Management processes and
  -
  - day activities in
  - vendor, complex large scale hybrid IT environments.
• Proven experience managing customer relationship and holding service providers accountable.
• Experience and understanding of Hardware Engineering environments and processes.
• Familiarity with HW design and simulation tools and their flows.
• Familiarity with EDA, So
  C/FPGA, PCB, MDA and their associated PLM/PDM systems.
• Familiarity of large GRID server environments and their scheduling / management systems.
• Knowledge about private and public cloud solutions (GCP, Azure, AWS).
• Knowledge of IT security protocols such as IT audits.
• Knowledge of IT infrastructure, platform architecture concepts and principles.
Other Desired Skills
• Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate compute and
  - related concepts to technical and nontechnical audiences at various hierarchical levels.
• Strong problem and analytical skills, the ability to manage complex projects under strict timelines, as well as the ability to work well in a demanding, dynamic environment and meet overall objectives.
• Proven project management skills.
• Ability to work independently and collaboratively within a team.
• Adaptability and a willingness to embrace new technologies and industry best practices.
• Data analysis and visualization with Power
  BI, Excel, Power
  Point, etc. Office365 tools.
• Dealing with complexity.
• Analyze information and requirements in a structured way of working.
• Driving projects in cross functional teams, located in different time zones.
About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

What we offer

Nokia offers continuous learning opportunities,
- being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:
• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

About The Team

Strategy and Technology lays the path for Nokia’s future technology innovation and identifies the most promising areas for Nokia to create new value. We set the company’s strategy and technology vision, offer an unparalleled research foundation for innovation, and provide critical support infrastructure for Nokia. #J-18808-Ljbffr