Helpdesk Support Lisboa

Helpdesk Support
Lisboa
Lisboa, Lisboa, Portugal

col-wide
Job Description:

Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through
- edge technology and localization expertise. Established in 1993, the group is present in 23 countries across Europe, North America, and Asia, with over 1. 800 employees supported by a network of +20. 000 linguists around the world.

At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.

Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world's leading brands.

Check out
Our brand videoto learn more about us!

We are currently looking to recruit a
Helpdesk Support, to join our Lisbon office. This is a permanent and
- time contract.

The Helpdesk Support role is responsible for providing
- level technical assistance to internal users, ensuring efficient resolution of incidents and maintaining user satisfaction. The Helpdesk Support acts as the first point of contact for IT-related issues, ensuring clear communication between end users and technical teams.

Main responsibilities:

First-level support: Provide
- level support for IT-related issues, including software, hardware, network, and system queries.

Ticket management: Use the helpdesk ticketing system to log, manage, and resolve incidents, escalating when necessary and following up to ensure timely resolution.

System deployment: Deploy systems and software in both Windows and Macintosh environments.

Account management: Create, manage, and troubleshoot user accounts and profiles.

Network support: Provide
- level support for desktop network issues, including basic troubleshooting of network connectivity, DHCP, and drive mapping.

Hardware maintenance: Perform maintenance on computer hardware and peripherals, ensuring systems run optimally.

Backup and recovery: Execute data backup, archival, and recovery strategies as part of disaster recovery and data integrity processes.

User training: Train and support users on desktop software, network resources, and best practices.

Collaboration: Work closely with other IT teams to investigate and document issues, ensuring seamless support across different services.

Documentation: Create and update helpdesk documentation to improve service quality and operational efficiency.

Requirements

Educational Background:

Degree in IT or equivalent

ITIL certification for IT Service Management (preferred)

Professional Experience

Experience in troubleshooting and maintenance of computer hardware, software, and network connectivity

Familiarity with Microsoft Office O365 troubleshooting

Experience in Active Directory user management

Understanding of networking (routing, DHCP, drive mapping) and print management

Knowledge of helpdesk tools and ticketing systems (e. g. , Jira)

Familiarity with fileshares, storage monitoring, and backup strategies

Experience with RDS environments (preferred)

Self-organization and priority management: Strong organizational skills with the ability to effectively manage and prioritize tasks.

Autonomy within processes: Capable of following processes aligned with ISO 27001 standards while demonstrating a high degree of autonomy and independent
- making potential.

Benefits

? Meal allowance

? ? Health insurance

Transport allowance

? Seniority days

Flexible Workplace

International environment with multicultural teams

Professional development and growth opportunities

Acolad is committed to creating a diverse and equitable workforce. We believe that diversity, equity, and inclusion in all its forms—gender, age, disability, marital status, ethnic or social origin, religion, belief, or sexual orientation—enrich the workplace. It opens opportunities for individuals to express their talents, both individually and collectively, and strengthens our ability to adapt to a changing world. As an equal opportunity employer, we welcome and consider applications from all qualified candidates, regardless of their backgrounds.