Head of GA Concessions Porto

Head of GA Concessions
Porto
Porto, Porto, Portugal

LEGENDS

Founded in 2008, Legends is a premium experiences company with more than 1, 500
- time and 30, 000 seasonal team members globally. Legends has six divisions operating worldwide - Global Planning, Global Sales, Hospitality, Global Partnerships, Global Merchandise, and Legends IQ - offering clients and partners a 360-degree service solution platform to elevate their brand and execute their vision.

Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment.

FC PORTO

Established in 1893, FC Porto has not stopped growing since. Their DNA is filled with football´s greatest moments and sport milestones.

FC Porto, with more than 80 trophies in their hands, was Portugal Cup’s winner in 2022/2023. Therefore, and to that purpose, they continue fostering excellence as their Estádio do Dragão turns 20 years old.

LEGENDS’ KEY PARTNERSHIP WITH FC PORTO

FC Porto and Legends have recently announced a
- channel partnership. Moreover, Legends will provide their expertise through the 360-degree platform to drive growth and further strengthen the FC Porto brand globally.

Through this partnership Legends is supporting FC Porto in developing revolutionary business model that consists of:

• Transforming the fan experience supporting global partnerships as the Food and Beverage experience at Estádio do Dragão, namely in FC Porto Partner’s Club VIP boxes and seats.
• Collaborate with FC Porto to explore opportunities to improve the overall fan experience at the stadium and enhance commercial opportunities.

THE ROLE

The Head of GA Concessions is responsible for effectively and profitably managing and directing all
-
- day aspects of the Concessions operations. To implement a Concessions catering operation that delivers premium supporter and customer experience for all matchday and
- matchday events, ensuring operational quality and excellence is maintained.

The position is responsible for ensuring sustained growth of turnover and net operating profits at the site level. Providing
-
- day operational advice, standard operating procedures, best practice and guidance to external clients and direct reports
- line with business objectives and company standards. You will lead and develop a team of direct reports, and through this team will manage up to 400 temporary employees and developing a talented team of professionals to lead the department.

ESSENTIAL FUNCTIONS

• To develop a service led work environment, ensuring offers and initiatives are implemented delivering growth, profitability & continuous improvement.
• Day-to-day participation in, and active contribution to, the Operational function, annual plans, budgets, and activities.
• To proactively manage site related issues.
• To implement clear SOP and SLA manuals throughout the catering operation and regulatory audit compliance with clear reporting.
• To deliver a seamless operation in management and execution of the catering operations plan across Estádio do Dragão.
• To plan for optimal delivery of a world class match day and
  - matchday experience/customer experience and ensure that the club surpasses supporter expectations in line with agreed budgets.
• To actively manage the departmental budget and monthly forecast.
• To create a robust departmental annual business plan and drives team to achieve.
• To provide weekly and monthly reports to General Manager and Stakeholders as appropriate with clear timelines and SWOT analysis when required.
• To build internal and external relationships to enable delivery of service offer.
• To build external relationships to attract talent to the company.
• To ensure the management and
  - ordination of the match day/event hospitality catering operation dovetails seamlessly with the relevant client teams.
• To assist in the management of all
  - party relationships to ensure that the partnership is maximized.
• To assist in assessing market trends to identify new commercial opportunities developing business cases and realise benefits.
• To assist in the implementation and mobilisation of catering and/or GA Concessions capital projects, working in conjunction with the Client team as required.
• To embedd operational excellence and drive continuous improvement into the catering operation to enhance the match day experience/customer experience – delivering service improvements across all customer touch points.
• To manage and assist in the preparation of all function areas and ensure that the highest standards of presentation of these areas are achieved in good time.
• To ensure the highest standards of cleanliness, tidiness and maintenance in all function areas and public areas within the hospitality areas.
• To liaise with housekeeping and maintenance depts, where necessary.
• To react quickly and efficiently to clients’ requests and changes in function arrangements and complaints and ensure these are carried out. To communicate such information to the catering office and kitchen where relevant.
• To ensure that all members of staff are trained to a level which enables them to carry out their duties according to departmental standards.
• To ensure that all staff adhere to the departmental standard of dress and personal hygiene.
• To act as a liaison and point of contact between The Estádio do Dragão departments and Legends, always ensuring good relations.
• To work alongside The Stadium team in the enhancement of new GA catering products and concepts.
• To seek opportunities to drive site sales and reduce costs where appropriate.
• To ensure policies and procedures are in place to achieve and support agreed service standards.
• To conduct regular performance reviews with the team, ensuring appropriate training and development is provided.
• To ensure succession and appraisal databases are maintained to the required standard.
• To proactively manage site and operational risk where these exist.
• To ensure operational activities meet administrative requirements in respect of health & safety, fire, legal stipulations, environmental policies, and duty of care as well as company best practices.
• To conduct regular performance reviews with the team, ensuring appropriate training and development is provided here required, delivers, and promotes operational training and learning activities addressing current business needs and future trends.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor's degree (B. A. ) or equivalent experience and/or training; or equivalent combination of education and experience.
• You will have a minimum of 5 years' Senior Management experience in a fast paced,
  - volume environment such Sports Stadium, Arenas, or High Street Retail food provider.
• Proven experience of implementing and driving exceptional service
• Proficiency in all aspects of Microsoft Outlook, Excel, and Word
• Must have excellent written and verbal communication skills in both Portuguese & English, and the ability to multitask and prioritize in a
  - oriented environment.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package in line with the country of employment.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.