Head of EICS Service & Operations Management Amadora

Head of EICS Service & Operations Management
Amadora
Amadora, Lisboa, Portugal

Job Description

You will be accountable End to End of Nokia’s IT infrastructure compute and Cloud services, delivering professional grade service management, and ensuring Business Continuity for the computing layer of critical Nokia’s Applications and Services.

It includes the following groups of services provided to Nokia business units: Infrastructure as a Service (Iaa
S, physical/virtual/cloud), Storage as a Service (STaa
S), Platform as a Service (Paa
S, databases/middleware), Infrastructure Tools as a Service (ITaa
S) and Nokia-owned or collocated Data Centers.

How You Will Contribute And What You Will Learn

The role includes:

1. Managing the entire operation lifecycle of computing and cloud services, remediating security or end of service life risks, ensuring effective decommissioning when appropriate.
2. Owning the operational performance: demand/change requests, incident management and RCA approval, capacity planning as well as SLA management with vendors.
3. Ensuring financial performance, cost effectiveness, cost forecasting.
4. Closely collaborating with the Engineering team as well as our key suppliers who are ensuring the day to day operations (including supporting 24x7 critical incidents resolution and subsequent RCA work).
5. Governance of our third parties, service KPI/PI, monthly billing validation, security scorecard, monthly patching, continuous improvement processes.
6. Supporting Nokia internal or SOX audit remediation, ISO audit and recertifications.
7. Creating and maintaining disaster recovery and business continuity plans for all
   - premise and cloud computing services.
8. Ensuring
   - party providers implement Nokia’s required security and compliance measures in a timely manner.
9. Acceptance and takeover from engineering, projects and demand execution for existing Services.
10. Leading a team of around 20 infrastructure engineers and Service Owners, encouraging innovation – in particular through AI, collaboration, empowerment, people development.

Key Skills And Experience

1. Proven experience in IT infrastructure leadership roles, with a focus on
   - scale enterprise environments.
2. Solid technical background in On-Premises computing infrastructure and Public/Private Cloud architectures (in particular Google, Azure and AWS platforms).
3. Strong knowledge of networking, storage, virtualization, and cybersecurity.
4. Demonstrated ability to lead diverse and multicultural teams and manage complex projects.
5. Strong sense of collaboration and alignment with
   - functional teams.
6. Ability to identify and mitigate risks.
7. Excellent communication and stakeholder management skills.

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

What we offer

Nokia offers continuous learning opportunities,
- being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

1. One of the World’s Most Ethical Companies by Ethisphere.
2. Gender-Equality Index by Bloomberg.
3. Workplace Pride Global Benchmark.

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.