Head of Customer Success Tech Lisboa

Head of Customer Success Tech
Lisboa
Lisboa, Lisboa, Portugal

Created in Lyon in 2016 by three French entrepreneurs, Agicap is one of the fastest
- ups in Europe, with over 8000 customers, 550 employees and fast revenue growth (7x between 2021 and 2024). Agicap is part of the FT120, rewarding the most promising startups in France.

Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.

Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.

Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.

We have raised €145M since our creation, with prestigious VC funds including AVP, Greenoaks, Partech and Black
Fin, with a last round in November 2024.

These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people.

We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!

Team: As Head of CS Tech, you will lead our growing international CS Tech team, based in Lisbon and supporting multiple markets. Currently, the team consists of 20+ members across Lisbon, Lyon, Germany, and beyond, with plans to expand further.

The mission of the CS Tech team is to optimise customer utilisation by helping them integrate all the data they need to manage their cash flow on Agicap, as quickly, reliably and automatically as possible.

As experts in all data integration technologies (PSD2, API, Excel (matrixes), EBICS, AFT, etc. ), the customer success technical team is in daily contact with our customers and other CS teams, acting as an internal support provider.

The missions:

1. Performance management: individual coaching and pipeline reviews to ensure objectives are met and team members' skills are enhanced
2. Definition of individual and team objectives (monthly), along with
   - term planning and strategic initiatives
3. Implementation of new processes, quality standards, ops models and improved performance management
4. General organisation and training of the team to guarantee the deadlines and quality of daily missions
5. Recruitment and management of the recruitment plan, including forecasting and planning
6. Identifying and prioritising improvement projects (processes, tools, etc. ) - carrying them out and/or helping team members to carry them out successfully
7. Coordinating and assessing needs with other teams (integration, KAM, product, international CST, etc. )
8. Reports to the Lisbon Hub VP of Operations

1. You are a team player with a desire to learn and share your knowledge
2. You have a 5-year degree from an engineering or business school
3. You have at least 5 years' experience in a similar position, including management experience of teams with +30-40 people
4. You have a strong understanding of API integrations (ideally ERP systems and/or Banking networks and protocols)
5. You have relevant experience in an onboarding/integration role, including customer onboarding/activation lifecycle
6. Ideally, you have experience with lean management
7. Native/Fluent English speaker
8. You are passionate about technology
9. You're ambitious, humble and attracted by the
   - up spirit

1. A competitive salary package
2. A key moment to join a
   - growing startup and contribute to the creation of our new international hub (opened in April 2023)
3. A beautiful office in the heart of Lisbon, right in one of Europe’s top rising tech hubs
4. A highly entrepreneurial environment that is empowering, educational, and offers a lot of autonomy
5. A vibrant and passionate work atmosphere with a true team spirit to help Agicap grow internationally
6. A fun, energetic team where we celebrate with regular afterworks, team building events and global seminars with all Agicapians
7. Daily lunch allowance, health insurance, transportation reimbursement and
   -
   -
   - art work equipment

Thank you!