Guest Services Manager Ponta Delgada, S. Miguel - Açores

Guest Services Manager
Açores
Ponta Delgada, S. Miguel - Açores, Açores, Portugal

We are currently seeking a passionate and experienced Guest Service Manager to join the team of Pestana Bahia Praia.

The Pestana Hotel Group is the largest Portuguese hotel group with more than 100 hotels in 16 countries across three continents.

Key Responsibilities

• Ensuring and providing flawless, upscale, professional and high class guest service experiences
• Analyzing customer feedback and providing strategic direction to continuously improve overall rating
• Responding to guests' needs and anticipating their unstated ones
• Promptly addressing guests’ requests
• Actively listening to and resolving complaints

Key Requirements

• Proven work experience as a Guest Relations Manager, Hotel Manager or similar role
• Understanding of all hotel management best practices and relevant laws
• Hands-on experience with Hotel Management software
• Proficiency in English; knowledge of other languages is a plus
• Customer service drive with outstanding communication and active listening skills
• Excellent
  - solving and multitasking skills
• Leadership skills along with the ability to motivate a team into high performance
• Ability to work flexible hours
• Strong sense of responsibility and a professional presentation

If your profile matches this description and you are eager for a new challenge, please send us your CV.