Guest Service Representative - Immediate Start Lisboa

Guest Service Representative - Immediate Start
Lisboa
Lisboa, Portugal

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Guest Service Representative - Immediate Start, Lisboa

Client:

Confidential

Location:

Lisboa, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Description:

We are searching for a resourceful Guest Service Representative to join our
- star team at in Sintra.

Growing your career as a Full Time Guest Service Representative is an amazing opportunity to develop relevant skills.

If you are strong in
- solving, presentation and have the right initiative for the job, then apply for the position of Guest Service Representative at today!

Job Number:

Job Category:

Rooms & Guest Services Operations

Location:

Penha Longa Resort, Estrada da Lagoa Azul Linho, Sintra, Portugal

Schedule:

Full-Time

Position Type:

Non-Management

Welcome to our family

As a
- class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

The impact you’ll make

No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction.

What you’ll do

• Organize, confirm and process guest
  - ins/check-outs and adapt for any changes
• Secure payment, verifying and adjusting billing as needed
• Provide guests with room and hotel information, directions, amenities and local interests
• Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
• Complete cashier and closing reports, counting the bank at the end of each shift securely
• Accept and record
  - up calls, delivering to the right department
• Communicate any emergency, lost item or theft to proper security staff and/or authorities
• Keep contingency lists in case of emergency and communicate any necessary messages

Perks you deserve

We’ll support you in and out of the workplace by offering:

• Team-spirited coworkers
• Encouraging leadership
• Support to live a life of wellbeing and happiness
• Opportunities to serve and give back to the community
• Discounts on hotel rooms, gift shop items, food and beverage
• Recognition programs

What we’re looking for

• A warm,
  - oriented demeanor
• A
  - first attitude
• A gift for paying attention to the smallest details

This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties