Guest Service Line Agent - ME Lisbon 1 Lisboa

Guest Service Line Agent - ME Lisbon 1
Lisboa
Lisboa, Portugal

Guest Service Line Agent - ME Lisbon 1

Area: Guest Experience and Customer Service

Location: Lisboa, PT

“The world is yours with Meliá”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

ME Lisbon is a luxury hotel located in the heart of Lisbon, known for its modern design and excellent service. It offers a unique experience for both business and leisure travelers.

Your mission: Responsible for assisting guests with the handling of their luggage upon arrival and departure, ensuring the safety and protection of the luggage while on the hotel premises. They must also ensure that guests' messages and mail are delivered according to the established standards.

What You Will Do

• Greet all guests professionally and warmly, assisting with the handling of their luggage.
• Collaborate with the reception team to carefully handle and label guests' belongings, avoiding loss or damage.
• Maintain an organized departure schedule, ensuring guests' luggage is collected and securely stored in the reception area, ready for departure.
• Assist guests with luggage from vehicles, taxis, and transport it to the hotel.
• Record any lost or abandoned luggage, help locate the owners, and attempt to return it to the correct guest destination as quickly as possible.
• Greet all guests and clients with a friendly smile.
• Assist with the transport of other items that may need to be delivered, such as supplies and other objects.
• Help guests with inquiries about lost luggage or misplaced items.
• Maintain constant communication with the reception team to stay informed about guest arrivals, large groups, and VIP guests.

What We Are Looking For

• Minimum 1 year of experience in the role.
• High level of Portuguese and good English.
• Hospitality degree.
• Quality and customer service oriented.

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.