Guest Relations Associate Lisboa

Guest Relations Associate
Lisboa
Lisboa, Lisboa, Portugal

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United States

Guest Relations Associate

Lisboa

EUR 30, 000 - 40, 000

Be among the first applicants.

6 days ago

Company Description

• Responsible for overall supervision, planning, controlling and coordination of all activities of the assigned outlet.
• Establish and maintain seamless coordination & cooperation with all departments of Novotel Visakhapatnam Varun Beach to ensure maximum cooperation, productivity, and guest service.
• Monitor and supervise service flow in the assigned outlet.
• Any matter which may affect the interests of Novotel Visakhapatnam Varun Beach should be brought to the attention of the Management.

Job Description

• Assist guests with check in and checkout, as well as other cashiering duties.
• Review arrival lists and prepare compendiums prior to guests’ arrival and
  - into system if necessary.
• Welcome guests on arrival, register and issue room keys according to departmental standards and procedures.
• Ensure that members consistently receive all benefits, and repeat guests and other VIPs receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival.
• Liaise closely with other relevant departments to ensure that guests requests and needs are met.
• Update and maintain repeat guest history system.
• Promote Inter-Hotel sales and
  - house facilities according to departmental standards to maximize revenue.
• Handle guests’ complaints and comments tactfully and efficiently.
• Handle guests’ mails, messages, and answer phone calls.
• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed.
• Be vigilant in regard to
  - house credit matters and act upon any discrepancies.
• Alert Security or Duty Manager of suspicious looking person(s) / articles.

Additional Information

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms for visitors.
• Maintain high standards of customer service at the Reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.