Guest Relations Agent IEFP Trainee Lisboa

Guest Relations Agent IEFP Trainee
Lisboa
Lisboa, Lisboa, Portugal

Responsibilities:

- Provide upscale guest service experiences for clients throughout their stay;

- Ensure clients are warmly greeted upon their arrival;

- Monitor daily bookings and ensure assigned rooms are prepared prior to
- in;

- Oversee
- in and
- out procedures, including reservations and financial transactions;

- Promptly address guests’ requests, preferences and needs – anticipating and ensure guests’ satisfaction, while personalizing guests’ experience and make it memorable;

- Actively listen to and help to resolve complaints, while ensuring guests’ satisfaction;

- Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services;

- Inform clients of our hotel services, including breakfast and dining options;

- Promote all hotel amenities, conveniences and programs offered;

- Appraise team’s performance and produce regular reports;

- Analyze customer feedback from Guest Satisfaction Survey, online reviews (Trip Advisor, Booking. Com, etc) and suggest ways to improve ratings;

- Recommend local tourist spots, including places to dine, shop and
- seeing;

- Establish friendly relationships with regular hotel clients, also residence owners;

Requirements

- Proficiency in English; Portuguese, or any other, is a plus;

- Customer service drive with outstanding communication and active listening skills;

- Excellent
- solving and multitasking skills;

- Ability to work flexible hours;

- Strong sense of responsibility and a professional presentation.