Guest Experience Supervisor
We are looking for a Guest Experience Supervisor to join our 5 star hotel in an international group, located on the stunning Madeira Island!
What we need:
- Passion for hospitality and proven experience of at least 2 years in a similar role
- Customer-orientated attitude and
- depth knowledge of customer service - Careful presentation
- Proactive, with a sense of initiative and teamwork
- Sense of responsibility and autonomy
- Excellent communication and people skills
- Proficiency in speaking and writing in Portuguese & English, basic German, French is a plus
- Solid knowledge of MS Office, especially Excel and Word
Responsibilities:
- Be part of the opening team and guarantee a smooth and well organized operation
- Build meaningful connections and maintain strong relationships with guests
- Proactively seek opportunities to enhance their experience during their stay
- Identifying, creating and developing emotional and outstanding experiences and touchpoints during the customer journey
- Solve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism
- Develop and maintain relationships with VIP guests and Special Attention guests, recognizing their preferences and ensuring extra attention and special treatment for this group of guests
- Supporting the Guest Experience Manager on running the entire Guest Experience department, including guest relation and concierge service
- Identify talents, lead, train and build team spirit among all the departments
- Supporting the Guest Experience Manager on monitoring the quality and financial KPIs
- Address guests’ service needs and dealing with specific customer requests
- Develop and maintain positive working relationships with other departments and colleagues
What we offer:
- Monthly salary above average
- Free parking space
- If applicable, accommodation provided
- Professional and personal growth
- Dynamic and collaborative workplace
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service
Industries
Hospitality
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Informações detalhadas sobre a oferta de emprego
Empresa: Hyatt Localização: Machico
Machico, Madeira, PortugalPublicado: 15. 3. 2025
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