Guest Experience Agent Machico

Guest Experience Agent
Machico
Machico, Madeira, Portugal

We are looking for a Guest Experience Agent to join our 5 star hotel in an international group, located on the stunning Madeira Island!

What we need:

-Passion for hospitality and proven experience of at least 1 year in a similar role

-Customer-orientated attitude and
- depth knowledge of customer service

-Careful presentation

-Proactive, with a sense of initiative and teamwork

-Flexible working hours

-Excellent communication and people skills

-Proficiency in speaking and writing in Portuguese & English & German

Responsibilities:

-Be part of the opening team and guarantee a smooth and well organized operation

-Build meaningful connections and maintain strong relationships with guests

-Proactively seek opportunities to enhance their experience during their stay

-Solve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism

-Identify talents, lead, train and built teamspirit among all the departments

-Address guests’ service needs and dealing with specific customer requests

-Develop and maintain positive working relationships with others departments and colleagues

What we offer:

-hotel opening experience

-monthly salary above average

-Meal allowance

-Free parking space

-If applicable, accommodation provided

-Professional and personal growth

-Dynamic and collaborative work place