Groups & Sales Coordinator Lisboa

Groups & Sales Coordinator
Lisboa
Lisboa, Lisboa, Portugal

Mission: This position has the responsibility for supporting all administrative tasks within the department and have a full understanding of the team dynamics. The position will be a support for reactive tasks. This person must demonstrate high energy levels and provide consistently high levels of customer service and teamwork.

Job Description:

• Perform general office duties to support Groups & Sales (e. g. , filing, sending emails, typing, copying).
• Prepare group
  - related documents throughout the sales process (e. g. , proposals, contracts, or banquet event orders).
• Enter, retrieve, reconcile, and verify information (e. g. , commissions, leads, third parties) in software involved in the sales process.
• Answer guest questions about property facilities/services (e. g. , hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).
• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
• Conducting Site inspections
• Working closely and communicating with other hotel departments with regards to our guests
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to maintain guest satisfaction.
• Supports on a
  -
  - day basis the Director of Sales in any task necessary.

Requirements:

• Experience as a sales coordinator or in administration may be advantageous.
• Good team development and leadership skills.
• Good administrative, organizational, and
  - solving skills.
• Excellent communication, sales, and customer service skills.
• The ability to multitask, work in a
  - paced environment, and meet deadlines.
• Current knowledge of industry trends and regulations.

Education/Professional Experience:

• Bachelor’s degree in hospitality/tourism administration or a related field.
• Previous experience as a Sales Coordinator.
• 1-2 years’ experience in Sales.

Language Skills:

• Excellent communication skills in Portuguese and English (mandatory).