Greek Line Manager In Porto, Portugal! Porto

Greek Line Manager In Porto, Portugal!
Porto
Porto, Porto, Portugal

col-wide
Job Description:

Join Us as a Line Manager in Porto, Portugal!

Looking for a leadership role in a city known for its blend of
- world charm and modern innovation? Were hiring a
Line Managerto oversee a dynamic team of Customer Service Representatives in
Porto, a city famous for its picturesque landscapes, rich history, and vibrant culture.

Why Porto? Immerse yourself in one of Europes most beautiful coastal cities while advancing your career! Enjoy everything from walks along the
Douro Riverto indulging in
- class
Port wineall while making a significant impact in a global organization.

Your Key Responsibilities:

Lead and developa team of 15 Customer Service Representatives to achieve top performance, ensuring quality and satisfaction for clients and
- users.

Activelymanage the teamusing company systems, and conduct performance analyses to drive continuous improvement.

Monitor CSR interactionsto meet client requirements, offering coaching and
- time transaction support.

Host team meetingsto foster innovation, collaboration, and performance enhancement.

Ensure your team meetsservice levelsacross multiple channels including calls, chats, and emails.

Contribute
- wide strategieswhile promoting compliance with internal policies (GDPR, GECSP).

Motivate and mentor your team, driving their growth and the success of the company.

What Were Looking For:

Native/fluent in
Greekand proficient in
English.

Minimum of2 yearsin customer experience management or a related industry.

Ahigher education degreeis essential.

Experience with
Microsoft Office Suite, project tools, and team management skills.

Stronginterpersonal, coaching, andmentoringabilities, with a passion for continuous improvement.

What We Offer:

Competitive salarybased on your skills and experience.

Join amultilingual, creative, and inclusiveteam with a positive atmosphere.

Professional growthopportunities with training in coaching and project management.

Be part of a global organization that valuesinnovationand continuous improvement.

Engage withglobal clients, contributing to strategic initiatives and
- cultural experiences.

Ready to take on a leadership role and make an impact in
Porto? Apply now and become part of our vibrant, global team!

#Hiring #Line
Manager #Porto
Careers #Team
Leadership #Customer
Experience #Global
Opportunities #Living
In
Porto