Global Workforce & HR Process Manager Lisboa

Global Workforce & HR Process Manager
Lisboa
Lisboa, Lisboa, Portugal

ABOUT US:

i
BASIS is the leading communication solutions provider, enabling operators and digital players worldwide to perform and transform. Powered by Tofane Global, we have become the first independent international communications specialist. We are an international team of high performers who continually achieve ambitious corporate goals together. International brands rely on the technology of i
BASIS Messaging. We successfully work with major customers from all industries and process large A2P SMS volumes securely and reliably for them. We offer our messaging services to wholesale, enterprise, OTT and channel sales partners. i
BASIS Messaging sees itself as the last mile to the mobile operator companies and as a bridge between the traffic owners and the mobile networks.

WHY US:

As a pioneer in the SMS field, i
BASIS Messaging has been working with the A2P SMS product for nearly 25 years, rapidly becoming the leading European A2P SMS expert. Over the years, a global A2P SMS Hub was established, connecting customers and brands worldwide from all industries. With a presence in 27 countries, i
BASIS is one of the most renowned specialists in the field of communication.

RESPONSIBILITIES :

As an Global Workforce and HR Process Manager your key responsibilities will include:

Global Workforce Management:

• Develop and oversee workforce planning strategies that align with organizational goals.
• Partner with HR and regional leaders to ensure effective workforce deployment and optimization.
• Analyze workforce data and trends to inform business decisions and identify opportunities for improvement.

HR Process Optimization:

• Evaluate and streamline HR processes globally, ensuring efficiency, consistency, and compliance.
• Drive continuous improvement initiatives by identifying and implementing automation and digital solutions.
• Manage audits of HR and people data to maintain data integrity and accuracy.

Payroll Management:

• Oversee the
  -
  - day management of payroll vendors and global payroll processing, ensuring timely and accurate transactions.
• Collaborate with the CHRO to define and implement a global payroll strategy, including integrations and automation.
• Identify and recommend solutions to improve payroll systems, tools, and processes for greater operational effectiveness.
• Ensure compliance with
  - related statutory and legal regulations across all countries of operation.
• Act as the primary point of contact for vendor management and support services, including Sage People HCM.

Compliance and Reporting:

• Ensure mandatory reporting and adherence to global labor laws.
• Lead
  - related compliance and regulatory reporting, including employee communications.
• Manage annual compliance and regulatory reporting processes (e. g. , EEO, ACA, labor laws, 1099-HC).
• Partner with HR Managers to stay updated on statutory and legal laws to ensure organizational compliance globally.

HR Technology and Automation:

• Drive improvements in HR technology and implement new solutions for automation and process optimization.
• Own system updates, testing, and notifications to appropriate user groups.
• Develop user guides and training materials to support HR, managers, and employees in navigating HR systems.
• Serve as the main contact for vendor support and system enhancements.
• Support HRIS processes and maintain data accuracy throughout the employee lifecycle.

Benefits Administration:

• Enroll and manage employees in benefit programs, ensuring an efficient benefits process.
• Oversee billing and ensure smooth administration of
  - related matters.

Occupational Health:

• Manage health enrollments, schedule medical exams, and administer workplace accident insurance.

Admission and Termination Processes:

• Manage admission procedures, and necessary documentation.
• Handle termination processes, including final payroll calculations, severance agreements, and compliance with legal requirements.
• Ensure clear communication with relevant departments during admissions and terminations to avoid operational disruptions.
• Maintain accurate records and ensure timely updates to employee files and HRIS systems.
• Facilitate smooth transitions for new and departing employees, ensuring a positive experience.

Collaboration:

• Partner closely with stakeholders in Human Resources, Finance, and other teams to drive
  - functional alignment.
• Act as a key resource in supporting global HR operations and strategic initiatives.
• Provide guidance on HR policies, procedures, and compliance requirements while assisting employees in navigating HR systems and efficiently resolving related issues.

ABOUT YOU :

As the Global Workforce and HR Process Manager, you will play a pivotal role in shaping our company’s HR operations and leading impactful initiatives on a global scale, with a focus on payroll, benefits, HRIS, and workforce processes. Collaborate with colleagues from diverse backgrounds across multiple regions, gaining invaluable international experience.

Join our team’s pursuit of operational excellence, leveraging innovative approaches, such as agile methodologies, to drive efficiency and transformation. This dynamic role is set within a
- paced,
- oriented environment that values respect, collaboration, and a proactive mindset.

YOU’LL BRING :

• Bachelor’s degree in Human Resources, Business Administration, or a related field; advanced degree preferred.
• Minimum of 5-7 years of experience in global HR operations, workforce management, or payroll.
• Proven experience managing global payroll systems, vendor relationships, and regulatory compliance.
• Strong understanding of HRIS systems (e. g. , Sage People HCM) and payroll platforms.
• Exceptional analytical and
  - solving skills, with a focus on process improvement and automation.
• Strong communication and collaboration skills to work with diverse,
  - functional teams.
• Knowledge of international labor laws, compliance requirements, and HR best practices.

WHAT WE OFFER :

• Full-time employment with flexible work hours and hybrid work model.
• Benefit from 25 days of annual leave.