Global Servicenow Platform Owner (F/M/Div) Porto

Global Servicenow Platform Owner (F/M/Div)
Porto
Porto, Porto, Portugal

col-wide
Job Description:

As a Global Service
Now Platform Owner, you will be the driving force behind a seamless and efficient platform experience, ensuring
- notch performance, availability, and security. You will craft a visionary strategy, uncover hidden opportunities, and forge strong bonds with
- functional teams to propel the platform forward.

In your new role, you will:

Oversee the
-
- day managementandadministration of the Service
Now platform, ensuring optimal performance, availability, and security

Developandimplement a
- term strategy for the Service
Now platform, aligning it with the organization's overall goals and objectives

Identify opportunities for process improvement and automation, and work with stakeholders to implement changes that enhance the platform's efficiency and effectiveness

Work closely with
- functional teams, including HR, Finance, and Procurement, to understand their needs and ensure the platform meets their requirements

Manage relationships with Service
Now vendors and partners, ensuring timely resolution of issues and effective communication

Develop and maintain key performance indicators (KPIs) and metricsto measure the platform's performance and identify areas for improvement

With your proactive approach, analytical mindset, and efficient communication skills, you can drive the Service
Now platform forward, generating and implementing innovative solutions while fostering strong, collaborative relationships with
- functional teams. Additionally, your unique ability to maintain a holistic perspective, even in the face of complex technical challenges, will enable you to optimize the platform's performance and align it with the organization's overall goals.

You are best equipped for this task if you have:

ABachelor's degree in Computer Science, Software Engineering, or any similar field of studies

At least3 years of working experience as a Service
Now Platform Owner or similar role.

Deep understanding of the Service
Now platform. HR Service Delivery, Financial Services Operations, or Sourcing & Procurement Operations product experience is a plus.

Experience with Service
Now upgrades, customizations, and integrationswith a focus on staying in the latest version and keeping the system as out of the box as possible

Familiarity with
ITIL, especially incident and change management

Knowledge of HR, Finance, and Procurement processes and systems, with the ability to understand and address each need, will be a big advantage

Stronganalytical mindset, problem-solvingskills, and excellentcommunicationskills

Fluency in English (mandatory)

Please send us your CV in English

Möglichkeit für Coaching, Mentoring & Netzwerken

Trainingsangebot & strukturierte Entwicklungsplanung

Möglichkeit zur internationalen Entsendung

Verschiedene Karrierepfade: Project Management, Technical Ladder, Management & Individual Contributor

Flexible Arbeitszeit: Vertrauensgleitzeit

Möglichkeit zum Home Office

Offenheit für Teilzeit (auch in der Elternzeit)

Medical Coverage

Gesundheits- & Vorsorgeprogramme

On-site gym

Kantine

Versicherungsangebot zu attraktiven Konditionen

Lohnfortzahlung im Krankheitsfall

Erfolgsbonus

Möglichkeit mobil aus dem Ausland zu arbeiten (EU)

#We
Are
In for driving decarbonization and digitalization.

As a global leader in semiconductor solutions in power systems and Io
T, Infineon enables
- changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure Io
T. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.

Are you in?

- Welcome at Infineon Technologies Business Solutions in Porto! -

Infineon Technologies Business Solutions is a vibrant global hub, driven by diverse talents and an operational culture of excellence, in a privileged geographic location. The team of more than 25 nationalities works together in a dynamic, diverse and inclusive environment. We lead innovation and digital transformation, shaping the future of Infineon Technologies. At the heart of everything we do, people matter most. Our ultimate goal is to craft a unique experience for both our customers and employees.

At our site you will find a range of diverse teams that have built a reputation for delivering
- quality services for all Infineon in Finance, Procurement, Human Resources, IT, Audit, Legal, Compliance, Business Continuity and Sustainability, Cyber Security, Communication, Corporate Supply Chain Logistics and Sales & Marketing. Porto is a powerhouse of ideas and solutions, a key player in the global company's puzzle, delivering specialized services and innovative solutions.

Together, Infineon Technologies Business Solutions will continue to shape the future, driving innovation and excellence for years to come.

We are on a journey to create the best Infineon for everyone.

This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.

We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting.

Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.

for more information about Diversity & Inclusion at Infineon.