Global Retail Customer Experience Specialist Lisboa

Global Retail Customer Experience Specialist
Lisboa
Lisboa, Lisboa, Portugal

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Global Retail Customer Experience Specialist, Lisboa

Client: Cross Border Talents

Location: Lisboa, Portugal

Job Category: Other

Salary: -$0-0/monthly

EU work permit required: Yes

Job Views: 9

Posted: 23. 01. 2025

Expiry Date: 09. 03. 2025

Job Description:

Starting Date: 13/Feb/25

Location: Remote (from Coimbra to the North only)

Office Location: Braga

Schedule: Monday to Friday 09:00 - 21:30 (Rotational shifts), Saturday 09:00 - 20:00 (Rotational shifts), Sunday 10:00 - 19:00

Days Off: 2 rotational days (Sunday + 1 day rotational)

Salary Package:

• Meal Allowance (net): 7. 23 EUR per day, 1908. 72 EUR per annum
• Transport Allowance: 20 EUR /month, 240 EUR per annum
• Position Bonus for Braga: 20 EUR gross/month, 240 EUR per annum
• Totaling: 14, 008. 72 EUR per annum gross
• Performance bonus: 170 EUR per 12 months
• Health Insurance: Provided from day 1 (free after 6 months)

Role Overview: As a Customer Support Advisor for a leading global home furnishings retailer, you will play a crucial role as the first point of contact for our customers, serving as a key brand ambassador. If you thrive on delivering outstanding customer service and are fluent in German, this role presents an exciting opportunity for you to contribute to our customer satisfaction efforts.

Key Responsibilities:

• Professionally and enthusiastically assist customers through inbound calls.
• Provide detailed information about products and services, aiming to close sales over the phone.
• Support customers with delivery issues, including tracking deliveries, resolving problems, and checking stock availability.
• Troubleshoot issues related to account management and software functionality.
• Ensure timely and accurate responses to customer inquiries.
• Maintain meticulous records of customer interactions and actions taken.