Global Process Expert - Knowledge and Document Management Porto

Global Process Expert - Knowledge and Document Management
Porto
Porto, Porto District, Portugal

Global Process Expert - Knowledge and Document Management

About the Role

Location: Porto, Portugal

Remote vs. Office: Hybrid (Remote/Office)

Company: Siemens Energy Unipessoal Lda.

Organization: Labor Director

Business Unit: Human Resources

Full-time

Experience Level: Experienced Professional

Snapshot of your day:

As part of a wider HR transformation programme as a result of the
- off of Siemens Energy from Siemens and the integration of Siemens Gamesa Renewable Energy, you will act as the Subject Matter Expert in Knowledge Management and Document Management in our transformation initiatives, ensuring process and system design is aligned with our HR Services strategy and the services provided by our external partners are adequate and at the level of quality expected by the business.

How you will make an impact:

• Act as process expert in various transformation initiatives and maximize the effectiveness of tools and supporting processes while also driving continuous improvement and change management.
• Establish global standards for HR Tier 0 and Tier 1 support processes and ensure compliance with local regulations and company policies as well as support the HR Services Leadership with the Global to local service delivery model definition.
• Guarantee audit readiness across all the regions, oversee the timely closure of internal audit related issues, and
  - actively share best practices, issues, risks, etc.
• Collaborate with and request feedback from internal and external business partners and other functions and process owners across the organization to ensure processes, roles and responsibilities are clearly defined and followed and HR operations run successfully.
• Define and maintain an adequate service catalogue for Tier 0 and Tier 1 support including Key Performance Indicators for the provision of those services. Including global
  - up of services, working with the regional teams to ensure
  -
  - purpose delivery and associated implementation.
• Collaborate with internal and external partners on efficient and effective vendor management and engagement ensuring performance is monitored and services are delivered at the level of quality expected.

What you bring:

• Highly experienced Business Process Analyst in HR Operations especially in HR Helpdesk, Knowledge Management and Document Management, with strong expertise in transformation projects, Tier 0 and Tier 1 support principles, and best market practices.
• Skilled in
  - country and
  - provider HR service delivery, including full outsourcing.
• Good understanding of Employee engagement systems and dependencies with HR Services and other HR Systems (Service
  Now HRSD experience preferable).
• Strong solution orientation.
• Able to build strong relationships with senior stakeholders, empower teams, and thrive in a global, flexible environment.
• English language is a must.

About the Team:

The Human Resources function – People Systems and Services is a truly global and diverse team of specialists with an open mindset, responsible for ensuring Siemens Energy HR Services are compliant, accurate, timely and
-
- purpose, with a clear governance & risk management approach, managing our HR Services vendors and working closely with our HR Services team to safeguard
-
- end delivery while promoting Siemens Energy digital transformation.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100, 000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Benefits:

• The opportunity to engage in an exciting environment on challenging projects.
• Strong professional support and working with colleagues around the world.
• Professional development opportunities within the company.
• Your lunch with meal tickets.
• Keep your brain fit with our trainings.
• Stay safe and healthy with our medical subscription.