Global Payment & Assurance Manager Funchal

Global Payment & Assurance Manager
Madeira
Funchal, Madeira, Portugal

Descrição

We are recruiting a Global Payment & Assurance Manager for one of the biggest players in the classified ads sector. If you have experience in managing payment processes and their security, feel free to apply!

Responsabilidades

1. Identify and evaluate new payment providers and Banks;
2. Identify and resolve issues related to transaction processing by conducting ongoing analysis and troubleshooting;
3. Lead the procedure regarding PSP integration and User Experience regarding Deposits and Withdrawals;
4. Ongoing review and report of operational costs related to payments;
5. Resolve escalations and issues with urgency;
6. Participate in continuous service improvement initiatives to improve the client experience and streamline operations;
7. Regular KPI reporting and presentations;
8. Be the point of contact for Global payment service providers;
9. Assist payment service providers with investigations and improvements;
10. Ensure fraudulent transactions or activity are spotted and handled swiftly in order to minimize losses and mitigate repercussions;
11. Use acquired skills to research and discover/solve fraud cases involving, but not limited to Credit card fraud, Bank Fraud, Identity theft and Phishing.

Requisitos

1. Strong experience in working in payment operations;
2. Commercial experience with vendors and contracts;
3. Fluency in English;
4. Understanding of technical issue resolution, workflows, and systems;
5. Familiarity with complex corporate structures;
6. Strong communication skills.

Location: Funchal, Portugal