Global Care Partner Amadora

Global Care Partner
Amadora
Amadora, Lisboa, Portugal

Job Description

As a Global Care Partner at Nokia, you will join our dynamic and inclusive Global People Care team, where you'll be part of a supportive environment that values open communication, collaboration, and continuous growth. Our team is focused on strategic initiatives to enhance HR processes, improve employee experience, and drive operational excellence.

In this role, you will manage employee inquiries and guide them on HR processes and benefits across multiple markets across the globe. You will also assist in updating benefits information to ensure employees have access to the most current resources. Your contributions will directly impact our employees, ensuring they have what they need to succeed. You'll collaborate with a diverse group of professionals, driving innovative solutions and meaningful change within our organization. While you may work with established HR technologies, your focus will be on enhancing processes and improving the overall employee experience.

How You Will Contribute And What You Will Learn

As part of the team, you will:

1. Handle inquiries about People processes, tools, policies, and benefits.
2. Provide support on restructuring, redeployment, and audits.
3. Assist with country, regional, or global projects and initiatives.
4. Consult with managers on complex people topics.
5. Create a communication plan to support CARE needs in the Americas region.
6. Promote standardization & digitalization of the Global processes across the globe.

Join us as a Global Care Partner and make a real impact on a dynamic, inclusive team! You'll support HR processes and enhance employee experiences while collaborating with diverse professionals. Enjoy opportunities for professional growth in a supportive culture where your voice matters. Contribute to meaningful change in our organization and help us improve the employee journey together!

Key Skills And Experience

Bachelor’s degree in psychology, Business Administration, Human Resources Management, or a related field.

1. Experience in shared service organizations or human resources.
2. Experience managing document libraries and employee portals across different countries.
3. Experience driving customer experience improvement projects within a People/HR organization.
4. Knowledge of HR systems such as Oracle HCM, SAP, and Success
   Factors HRIS.
5. Familiarity with customer support tools like ticketing systems and call line systems.
6. Experience in Share
   Point management and documentation handling.
7. Results-oriented with a focus on customer service and experience improvement.
8. Ability to work effectively in virtual and diverse teams.
9. Strong sense of accountability and result orientation.
10. The ability to work under pressure and meet tight deadlines.

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

What we offer

Nokia offers continuous learning opportunities,
- being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

1. One of the World’s Most Ethical Companies by Ethisphere
2. Gender-Equality Index by Bloomberg
3. Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed.