Gestor de Serviço (ISO 20000) Lisboa

Gestor de Serviço (ISO 20000)
Lisboa
Lisboa, Lisboa, Portugal

Hi! We are DATA Group and we are searching for the best talent! Our goal is to simplify our clients' lives with innovative IT solutions. We operate at global scale and we are expanding to Portugal!

If you are passionate and have the desire to make the difference, we want to get to know you! Join us to be part of this incredible adventure!

Who are we looking for? YOU!

Key Responsibilities:

1. Develop and implement IT service management processes based on ISO 2000 standards
2. Monitor and maintain the quality of IT services, ensuring compliance with ISO 2000 requirements
3. Identify areas for improvement and implement corrective actions to enhance service delivery
4. Collaborate with
   - functional teams to ensure effective and efficient service delivery
5. Conduct regular audits and assessments to ensure compliance with ISO 2000 standards
6. Create and maintain documentation related to IT service management processes and procedures
7. Train and educate team members on ISO 2000 standards and best practices
8. Stay
   -
   - date with industry trends and developments related to IT service management and ISO 2000 standards
9. Communicate with clients and stakeholders to understand their needs and requirements and ensure service delivery meets their expectations
10. Manage service level agreements (SLAs) and monitor service performance against agreed targets
11. Ensure all incidents and problems are properly managed and resolved in a timely manner
12. Continuously improve service delivery processes and procedures to increase efficiency and effectiveness.

Requirements:

1. Bachelor's degree in Computer Science, Information Technology, or a related field
2. Minimum of 3 years of experience in IT service management, with a focus on ISO 2000 standards
3. Strong knowledge of IT service management principles and best practices
4. Experience in developing and implementing IT service management processes based on ISO 2000 standards
5. Excellent communication and interpersonal skills
6. Strong analytical and
   - solving abilities
7. Ability to work independently and in a team environment
8. Detail-oriented and able to manage multiple tasks simultaneously
9. Fluency in Portuguese and English, both written and spoken.

If you are a highly motivated and skilled IT professional with a passion for delivering
- quality services, we want to hear from you! Apply now to join our team as a Gestor de Serviço (ISO 2000) and take your career to the next level.