German-Speaking Customer Support To Lisbon Lisboa

German-Speaking Customer Support To Lisbon
Lisboa
Lisboa, Lisboa, Portugal

Description

Unlock the Potential of a Transformative Career
Are you ready for your next opportunity? Our client is a global leader in technology and services, driving the brands of tomorrow. We help prominent brands—those you interact with every day—enhance their operations through technology and integrated solutions across more than 70 countries. We're proud to have received accolades such as "World's Best Workplaces, " "Best Companies for Career Growth, " and "Best Company Culture" year after year. If you're eager to grow and be inspired, join our team as a Customer Service Representative in Lisbon, Portugal (On-Site). In this role, you'll help meet performance targets across all operations and ensure that client expectations are consistently exceeded in terms of operational excellence, quality, efficiency, and customer journey enhancement. We're passionate about supporting businesses, bloggers, and creatives in building their websites, expanding their brands, and achieving success online. Career Growth and Personal Development
Our client offers all the training,
- edge technology, and ongoing support you'll need to thrive. Here, you can expect real career and personal growth opportunities. Around 80% of our managers and leaders have been promoted from within!What You'll Do in This Role
As a Customer Service Representative, your responsibilities will include:Providing outstanding customer service via chat, email, and phone. Troubleshooting user issues on the platform and offering solutions. Educating users on platform features to help them maximize their website's potential. Collaborating with product and development teams to resolve complex technical challenges. Staying informed about new platform features and updates to deliver accurate support. Gathering and sharing user feedback to enhance the overall user experience.

Requirements

You would be an excellent fit if you:Are proficient in German (both written and spoken) and fluent in English (B2 level)Have experience in customer service, technical support, or a related field
Possess strong communication skills, both verbal and written
Are
- savvy and able to quickly learn new software and tools
Have excellent
- solving abilities and the patience to assist users effectively
Experience with website builders or content management systems is a plus

Offer

What's in it for you
In this role, we offer benefits that cater to your individual needs:Full-time position with permanent contracts (negotiable based on your experience and our client's requirements)Competitive salary plus
- based bonuses
Prime location in Lisbon, Portugal
Comprehensive paid training on the company and the project you'll be involved with
Career development opportunities, specialized courses, and language lessons
Eligibility to Work
As per Portuguese law, only candidates legally authorized to work in Portugal will be considered for this role.

Conocimientos:Problem-Solving, Customer Service, Good Communication Skills - Written And Oral