German- Speaking Customer Support Lisbon, Portugal Lisboa

German- Speaking Customer Support Lisbon, Portugal
Lisboa
Lisboa, Lisboa, Portugal

Description

What you will do in this role
As a Customer Service Representative, you will:Provide exceptional customer service via chat, email, and phone to users. Troubleshoot user issues with the platform, offering guidance and solutions. Educate users on the platform's features and help them get the most out of their websites. Work closely with the product and development teams to resolve complex technical issues. Stay up to date with new program features and updates to provide accurate support. Collect and relay user feedback to improve overall user experience.

Requirements

You would be a great match if you
Have a high level of German (written and oral) and fluent in English (B2)Have experience in customer service, tech support, or a similar role
Have strong communication skills, both verbal and written
Are
- savvy, with the ability to quickly learn new software and tools
Have excellent
- solving skills and patience when dealing with users
Having experience with website builders or content management systems is a plus 

Offer

What's in it for you
In this role, we offer benefits designed to support your unique lifestyle:6-month contract with the option to extend, perfect for candidates looking for a shorter work experience abroad. Health insurance and dental plan to ensure your
- being. Transport allowance to make commuting easier. Relocation Support:Flight reimbursement after 6-9 months. Optional shared housing for a more permanent and comfortable stay.

Conocimientos:Help Desk, Customer Service, No Experience Needed, German, Portugal, Lisbon, Summer Job