German-Speaking Customer Support In Lisbon (2000 € Bonus) Lisboa

German-Speaking Customer Support In Lisbon (2000 € Bonus)
Lisboa
Lisboa, Lisboa, Portugal

Description

Experience the power of a
- changing career
Are you looking for what's next? Our client is a global technology and services leader that powers the brands of the future. We help
- known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces, " "Best Companies for Career Growth, " and "Best Company Culture, " year after year. If you're looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. We're passionate about helping businesses, bloggers, and creatives build their websites, grow their brands, and succeed online. Career growth and personal development
Our client will give you all the training,
- edge technologies, and the continuing support you'll need to succeed. With our client, you have a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within!  What you will do in this role
As a Customer Service Representative, you will:Provide exceptional customer service via chat, email, and phone to users. Troubleshoot user issues with the platform, offering guidance and solutions. Educate users on the platform's features and help them get the most out of their websites. Work closely with the product and development teams to resolve complex technical issues. Stay up to date with new program features and updates to provide accurate support. Collect and relay user feedback to improve overall user experience.  

Requirements

You will be a great match if you
Have a native level of German (written and oral) and fluent in English (B2)Have experience in customer service, tech support, or a similar role (preferably)Have a willingness to work in flexible shifts (day, late & night shifts) Have strong communication skills, both verbal and written
Are
- savvy, with the ability to quickly learn new software and tools
Have excellent
- solving skills and patience when dealing with users
Having experience with website builders or content management systems is a plus

Offer

What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:2000 € Signing/Welcome bonus (paid in installments) 1 year of housing: Private room in a shared accommodation (280 € deducted from payslip)Decent local salary: 1100 euros/month (paid in 14 months)) + 180 euros/month Complexity bonus (paid in 11 months) + 152 € in meal allowances (paid every 12 months)Central location in Lisbon,  Portugal
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes
Eligibility to work
In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position. Why work in Lisbon? Lisbon is the vibrant capital of Portugal, with approximately 600, 000 residents in the city center and around 2. 8 million in the greater metropolitan area. The city is located near the Atlantic Ocean and offers great shopping, fantastic food, a lively nightlife, and an amazing cultural heritage. Lisbon enjoys a warm climate for most of the year. This is one of the many reasons why the stunning city has become one of the most popular destinations for Europeans and has a growing expat community. Want to hear more? Then do not hesitate & apply via the link.

Conocimientos:Good Problem Solving, Empathy, Detail-Oriented Approach