German-Speaking Customer Support Expert In Lisbon Lisboa

German-Speaking Customer Support Expert In Lisbon
Lisboa
Lisboa, Lisboa, Portugal

Description

As a customer advisor in the insurance industry, you will use your skills to solve emerging problems precisely and efficiently and to advise your customers in a
- oriented manner. Given the dynamics of this job, you will be able to develop your IT skills and advance your international career at your own pace. German-language inbound customer support by phone, chat, and email regarding various insurance topics
Answering emails and sending documents, information, contracts, etc. Documenting relevant case information in the internal ticketing system
Asserting claims or canceling requests
Electronic archiving of successfully completed cases
Reviewing and updating changes to customer data or similar
Ensuring excellent customer satisfaction
Responding appropriately to customer escalations and documenting the process precisely
As a representative of the company, you represent the company values and ensure a good reputation

Requirements

German language skills at C1/C2 level or native speaker + English language skills at B2 level
Excellent written and oral communication skills
Experience in troubleshooting and solving customer problems is an advantage
Patience and empathy to correctly understand customers' questions
Handle all data and personal information with the utmost confidentiality
Proactive,
- motivated and a great team player
All applicants must have an EU passport or a valid residence permit.

Offer

Competitive salary (14 monthly payments per year) + monthly performance bonus + meal allowance + travel allowance
Fixed working hours from Monday to Friday
Relocation package: flight reimbursement and accommodation for 12 months as well as bureaucratic support
Private health insurance with dental plan (after 6 months of contract)Growing opportunities and possibilities for an international career
Work in a diverse environment with people from over 15 nations
Benefit from our modern amenities, many discounts in local businesses, company parties, events, and much more!We promote mobility between companies to work at any of our locations around the world
New and modern offices in Lisbon

Conocimientos:Problem-Solving, Communication, Stress Tolerance