German-Speaking Client Advisor In Sofia Évora

German-Speaking Client Advisor In Sofia
Évora
Évora, Portugal

Description

Workster is partnering with a leading BPO to strengthen their Sofia operation with dedicated and motivated employees with German language skills. As a Customer Support Expert with German, you will play a crucial role in handling customer inquiries, concerns, and issues for a leading Swiss Telecommunication giant. Your Role
Assisting customers through various channels (incoming calls)Analyzing and resolving customer inquiries
Providing information on administrative and technical inquiries (products, invoices, etc. )Making changes to the system
Forwarding issues or calls to other departments

Requirements

German proficiency at C1 level or higher is a must
English and / or Bulgarian is an advantage, but not mandatory
Customer-oriented mindset and behavior
Excellent organizational and communication skills
Good knowledge of MS Office
Willingness to work in shifts

Offer

Excellent base salary and benefits
Relocation support if not based in Bulgaria with flight and housing paid
Schedule Mo-Sun between 08h-22h, 8h per day / 40h per week
Friendly work atmosphere and positive environment with a good
- life balance
A multinational environment with a strong connection to British corporate culture
Great benefits such as health insurance, food vouchers and transportation allowance
Opportunity to connect and learn with colleagues on an open, inclusive platform

Conocimientos:Customer Service Expert, German, Empathy