German Safety Advisor For Airbnb - Lisbon, Portugal Lisboa

German Safety Advisor For Airbnb - Lisbon, Portugal
Lisboa
Lisboa, Lisboa, Portugal

Description

Come and work with us.  Do you want to belong with the customer service team and help to build the world's most loyal travel community? Are you German native or fluent with strong English communication skills?  Looking to make your career in a multicultural environment?  So we have the perfect opportunity for you! Your future project: join our German Claims and Safety team.  Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.  As a customer service specialist in this project, your daily responsibilities will include:Communicate friendly and efficiently with the customers and provide relevant information
Be the person responsible to deal with property damage issues
Handle sensitive issues that were reported during ongoing reservations or after they are over
Analyze the customer situation and assess the property features
Proactively and independently work to meet targets and goals To succeed in the role, you will need to have:Native or proficient level of German (C2)Advanced level of English (at least C1) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and
- solving skills with strong attention to detail
Background in mediation, dispute or conflict resolution is a plus
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Lisbon, Portugal (Work on site) Benefits. Signing bonus
Relocation package
Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)Growth opportunities through various development programs
Fun and engaging
- wide initiatives, including our Ever
Better wellness program
Job stability
Life-long skills and experience
Excellent work culture Go further with Foundever™ We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.  Apply today! 

Conocimientos:English, German, Customer Service, Customer Support, Communication, Safety Advisor, Analytical Skills, Attention To Detail, Problem-Solving