German QA / content moderator Call Centre Staff Lisboa

German QA / content moderator Call Centre Staff
Lisboa
Lisboa, Lisboa, Portugal

Our client a call centre based in Lisbon require Native German speakers to review content online.

• WFO model – Lisbon Office
• Full time Monday to Friday business hours
• We are only accepting applications from candidates living in the Lisbon area
• First Contract - 6 Month Contract
• German speaking Salary 1550€ gross paid *14 plus meal allowance

The primary responsibility of the Quality Assurance Analyst (Rater) is to act as a Subject Matter Expert (SME) for quality guidelines and thoroughly review and rate various forms of content, including audio, video, text, and images.

 Roles and Responsibilities:

• To be a SME ( Subject Matter Expert) for quality guidelines 
• To evaluate and rate multiple types of content which could be audio, video, text, photos, and provide ratings with written rationales on their  individual judgements/decisions restricted within the options being provided as per task guidelines.
• Participate in calibration sessions with your team and included stakeholders for the workflows as per instructions from the team lead
• To do Peer audits as a part of the process model and also to assist in training as per need.
• To coordinate with other team members for sharing best practices.
• Work independently and within a team
• Communicate and write well with internal and external contacts as per requirement.
• Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members 

• All KPI related tasks must be followed & adhered to avoid business impact
• To ensure that breaks are
  - approved by SME, Team Leader or Manager
• Follow all instructions from Team Leader, Command Centre or superiors.
• Adhering to all Office and Process specific policies.
• Maintain confidentiality for all process related work and other office related critical details
• Assist team lead/manager in Interview process for future hires
• Actively participate in calibration and assessment of tests used in selection process
• Perform any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI
• Work on multiple customer projects at the same time depending on the customer requirements

 Other Requirements

• 100% work from office
• Fixed schedule of Monday to Friday - Range can be from 7:00 AM to 8:00 PM, 40h per week.
• Transport allowance to be provided as per project policy
• After initial training which can last up to a week, candidates will take the mandatory certification given by the customer. It is mandatory to clear the certification in a maximum of 2 attempts