German Qa / Content Moderator Call Centre Staff Lisboa

German Qa / Content Moderator Call Centre Staff
Lisboa
Lisboa, Lisboa, Portugal

Description

Our client a call centre based in Lisbon require Native German speakers to review content online.  WFO model – Lisbon Office
Full time Monday to Friday business hours
We are only accepting applications from candidates living in the Lisbon area
First Contract - 6 Month Contract
German speaking Salary 1550€ gross paid *14 plus meal allowance  The primary responsibility of the Quality Assurance Analyst (Rater) is to act as a Subject Matter Expert (SME) for quality guidelines and thoroughly review and rate various forms of content, including audio, video, text, and images.  Roles and Responsibilities:To be a SME ( Subject Matter Expert) for quality guidelines To evaluate and rate multiple types of content which could be audio, video, text, photos, and provide ratings with written rationales on their  individual judgements/decisions restricted within the options being provided as per task guidelines. Participate in calibration sessions with your team and included stakeholders for the workflows as per instructions from the team lead
To do Peer audits as a part of the process model and also to assist in training as per need. To coordinate with other team members for sharing best practices. Work independently and within a team
Communicate and write well with internal and external contacts as per requirement. Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members All KPI related tasks must be followed & adhered to avoid business impact
To ensure that breaks are
- approved by SME, Team Leader or Manager
Follow all instructions from Team Leader, Command Centre or superiors. Adhering to all Office and Process specific policies. Maintain confidentiality for all process related work and other office related critical details
Assist team lead/manager in Interview process for future hires
Actively participate in calibration and assessment of tests used in selection process
Perform any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPIWork on multiple customer projects at the same time depending on the customer requirements Other Requirements100% work from office
Fixed schedule of Monday to Friday - Range can be from 7:00 AM to 8:00 PM, 40h per week. Transport allowance to be provided as per project policy
After initial training which can last up to a week, candidates will take the mandatory certification given by the customer. It is mandatory to clear the certification in a maximum of 2 attempts

Requirements

native level german with basic english

Offer

Please see job description for salary

Conocimientos:Customer Service, Content Moderation, Content Moderator