German Customer Support Specialist in Portugal (Remote) Porto

German Customer Support Specialist in Portugal (Remote)
Porto
Porto, Porto District, Portugal

Advance Your Career with Us!

We’re searching for an enthusiastic Customer Support Specialist to join our innovative and energetic team. If you’re adaptable, friendly, and excel in a
- paced environment, this role is made for you!

Role Overview:

As a Customer Support Specialist, you will manage customer inquiries through phone, chat, email, and social media, tackling account, technical, and financial questions. Your efforts will contribute to greater customer satisfaction and support ongoing improvements to our operations.

Key Responsibilities:

• Deliver exceptional support via phone, chat, email, and social media
• Resolve account setup, verification, login issues, financial queries, and technical concerns
• Serve as a trusted advisor, particularly for clients in the sports sector
• Respond promptly to customer inquiries, feedback, and issues
• Foster strong client relationships through clear, effective communication
• Ensure service excellence while adhering to company policies
• Propose process enhancements to improve the overall customer experience

Requirements:

• Fluent in German (C2 level)
• Fluent in English (B2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your
  - being
• Remote Work: Enjoy the flexibility of working from home

Ready to take the next step in your customer support journey? Apply today—we can’t wait to meet you!