German Customer Support Representative Braga

German Customer Support Representative
Braga
Braga, Braga, Portugal

Job Title:

German Customer Support Representative

Location:

Remote (Office based in Braga, Portugal)

Job Type:

Full-time

Working Hours:

Monday to Sunday - 24/7 (Rotative Shifts)

Days Off:

2 Rotative Days Off per week

Salary:

Competitive Salary Package

Job Overview:

We are looking for a dedicated and motivated German Customer Support Representative to join our growing team. The ideal candidate will be fluent in German and will provide
- quality customer service to our German-speaking clients. This is a remote position with an office in Braga, Portugal, and the role involves working on a 24/7 rotative shift basis, ensuring continuous support for customers. You will also enjoy 2 rotative days off each week.

Key Responsibilities:

1. Provide exceptional customer support in German via phone, email, and live chat.
2. Address customer inquiries, resolve issues, and provide product information in a professional and efficient manner.
3. Ensure customer satisfaction by identifying and resolving issues swiftly and effectively.
4. Maintain
   - depth knowledge of products and services to assist customers accurately.
5. Log all customer interactions into the CRM system for proper tracking and
   - up.
6. Work closely with other team members to ensure seamless communication and service delivery.
7. Adhere to company processes and guidelines to ensure consistent and
   - quality service.
8. Stay up to date with any product updates and company news to ensure you can support customers effectively.

Requirements:

1. Fluency in German (both written and spoken) is essential.
2. Strong communication and interpersonal skills.
3. Previous experience in customer service or technical support is advantageous.
4. Ability to work in a
   - paced environment, handle multiple tasks, and meet deadlines.
5. Flexibility to work 24/7 in a
   - based schedule, including weekends and holidays.
6. Proficient in using CRM systems and other customer service tools.
7. Strong
   - solving skills and attention to detail.
8. EU citizenship or a valid work permit for Portugal.

Benefits:

1. Competitive salary package.
2. Remote work with the option to visit the office in Braga.
3. 2 rotative days off each week.
4. Career development and training opportunities.
5. A dynamic and supportive team environment.
6. Health and wellness programs.

How to Apply:

If you are passionate about customer service and fluent in German, we want to hear from you! Please submit your CV and a cover letter detailing your experience and qualifications.