German Customer Support for Online Video Platform - Lisbon, Lisboa Lisboa

German Customer Support for Online Video Platform - Lisbon, Lisboa
Lisboa
Lisboa, Portugal

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German Customer Support for Online Video Platform - Lisbon, Lisboa

Client:

Cross Border Talents

Location:

Lisboa, Portugal

Job Category:

Other

-$0-0/monthly

EU work permit required:

Yes

Job Views:

7

Posted:

22. 01. 2025

Expiry Date:

08. 03. 2025

Job Description:

Cross Border Talents is recruiting German Customer Support for Online Video Platform - Lisbon.

Are you passionate about customer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.

Your mission as a customer support agent is to support their activities by offering the best quality service to their customers while working with prestigious worldwide brands.

Responsibilities:

• You will be answering customer queries via phone,
  - mail, or chat, identifying the client's problem; troubleshooting to find the solution; documenting each action you take and categorizing cases and possible bugs for our client's engineering team to address them.
• Provide general and technical support to customers who use any of our client's paid products.
• Escalate complex problems according to defined procedures.

Requirements:

• At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment.
• Good communication skills, both verbal and oral.
• Native German level written and spoken communication skills.
• Minimum B2 Level English Spoken and Written.
• European Nationality or Portuguese Work Permit.
• Proactive attitude and strong team spirit.
• Be organized and able to learn new processes, concepts, and skills, understanding that an operation is an
  - changing organism.
• Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard.
• Ability to handle customer emotions and empathize with the client's case.
• Openness to work flexible hours as required (may include evenings, weekends, and/or holidays) / Shifts: 8 AM to 8 PM / Monday to Sunday.

Benefits:

• The pleasant and inspiring working atmosphere.
• Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation.
• Professional development and a clear career path.
• Training & development opportunities.
• Competitive salary & relocation allowance* (applicable only for international candidates joining us from abroad).

Employee Status: Full-Time Employee

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