German Customer Support Agent Social Media Platform (M/F/X) Porto

German Customer Support Agent Social Media Platform (M/F/X)
Porto
Porto, Porto, Portugal

Ready to join the trend?

Become a German Customer Support Agent for one of the world's coolest social media platforms. If you're fluent in German and love helping people, this is your chance to be part of an exciting,
- paced team in Porto.

Bring your energy, enthusiasm, and expertise to support German-speaking users as they navigate the app, tackle challenges, and make the most of all the fun features. If you're ready for a #customerexperience challenge, keep reading!

responsabilidades chave

As a German Customer Support Agent, you'll be the voice of the platform, helping users solve their questions and issues with ease. You'll use your language skills to communicate with customers across multiple channels, including email, chat, and phone. ?

Your responsibilities include:

assisting German-speaking users with inquiries via email, chat, and phone.

ensuring that service delivery meets all contractual KPIs.

mastering the client's products to provide accurate, helpful solutions.

handling inquiries with efficiency and professionalism, while keeping everything in line with data protection and company policies.

striving to create the best customer experience by resolving issues quickly and with a smile.

competências

fluent German (native/C1 level) – You'll be working with German-speaking users, so strong language skills are a must!

good English – We speak it, and so should you!

attention to detail and a strong work ethic.

excellent communication skills and a knack for following guidelines.

team spirit – because great customer support is always a team effort!

Porto residents only – This position is
- site in the heart of Porto (remote work isn't an option).

principais benefícios

What's In It for You?

work in a
- national company with a global reach and the opportunity to work with one of the world's trendiest social media platforms!

base salary of €1, 100 gross x 14 months.

meal allowance: €7. 63/day (meal card).

health insurance.

rotative shifts, Monday to Friday (08:00 to 19:00) – weekends off!

a dynamic, friendly team where no two days are the same!

Are you ready to make an impact?

Apply now and be part of a
- edge company that's shaping the future of social media customer support!

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.