German Customer Support Agent Social Media Platform (M/F/X) Porto

German Customer Support Agent Social Media Platform (M/F/X)
Porto
Porto, Porto, Portugal

Ready to join the trend?

Here's your chance to join one of the most exciting social media platforms in the world as a German Content Moderator. If you're fluent in German, passionate about the digital world, and want to ensure a safe, engaging experience for users, this is the opportunity for you!

Join a dynamic team in Porto and be part of the digital space that shapes how people interact online.

Ready to dive into the challenge?

responsabilidades chave

As a German Content Moderator, you'll be responsible for reviewing, filtering, and ensuring the quality of content shared on the platform. Your job is to keep everything safe, friendly, and engaging for the community, ensuring compliance with guidelines while maintaining the platform's fun and inclusive vibe.

Here's what you'll be doing:

moderating content and ensuring it meets community guidelines.

reviewing
- generated posts across the platform, ensuring they follow rules and policies.

managing flagged content and providing responses in a timely manner.

ensuring that the platform remains a safe space for users by filtering out harmful or inappropriate content.

communicating with users when needed, and handling inquiries related to content issues.

providing feedback to optimize platform moderation processes and improve user experience

competências

fluent in German (native/C1 level) – you'll be moderating content in German!

good command of English – a plus for internal communication.

attention to detail and ability to handle sensitive content.

comfortable working on digital platforms and reviewing a wide range of media.

strong communication skills – you'll be guiding users and ensuring smooth communication.

team player – working together to ensure a
- notch user experience.

Porto residents only – this role is based in the center of Porto, no remote work.

principais benefícios

What will you get in return?

work with a global brand on one of the most famous social media platforms.

base salary: €1, 100 gross x 14 months.

meal allowance: €7. 63/day (meal card).

health insurance.

24/7 Monday to Sunday rotative shifts

a fun, energetic team to work with in the heart of Porto.

opportunities to grow in the content moderation space.

Interested? Join the trend now and apply!

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.