German Customer Expert In Beautiful Lisbon -Housing Included Lisboa

German Customer Expert In Beautiful Lisbon -Housing Included
Lisboa
Lisboa, Lisboa, Portugal

Description

Workster partners with a leading multinational technology business that is looking to recruit German-speaking Customer Experts for their Team in Lisbon. Your Role
Communicate with customers using various channels (telephone, email and chat)Ensure customer satisfaction and provide professional customer support
Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
Identify the issue the client is facing, troubleshoot and provide the solution
Identify when the issue should be
- assigned to another department or more senior representative
Collaborate with other specialists to solve or properly close help tickets
Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
Maintain and update all
- related administrative forms

Requirements

Your Qualifications
C1 in German, both oral and written. Fluent in English (at least B2 level)Previous experience in same / similar roles is highly desired
Possess excellent writing and verbal communication skills to simplify technical language for
- technical users
Resourceful and stress resilient personality that can adapt and remain calm in all situations
Ability to meet tight deadlines with minimum supervision and in timely manner
Ability to work independently, while being team player at the same time.

Offer

The Offer
Excellent remuneration package based on experience, skills and performance
Housing included - permanent room in company apartment with all bills paid
Be part of a dynamic and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential
Meal allowance
Transportation allowance
Private health insurance
Yearly performance bonus
And many others!

Conocimientos:Problem-Solving And Interpersonal Abilities, Empathy, Productivity