German Customer Experience Specialist in Porto (Hybrid) Porto

German Customer Experience Specialist in Porto (Hybrid)
Porto
Porto, Porto District, Portugal

Embark on a New Journey as a Customer Success Specialist! Become part of a team that values creativity, teamwork, and adaptability in a
- paced and dynamic environment. This could be the ideal next step in your career!

About Us:

We are committed to providing outstanding service to both our clients and their customers. With innovation at our heart, our skilled team and
- driven approach ensure our continued success.

Role Overview:

As a Customer Success Specialist, you will be the main point of contact for clients, addressing issues and ensuring smooth customer experiences. Your focus on delivering personalized service and excellence will strengthen our reputation for exceptional support.

Key Responsibilities:

1. Customer Engagement: Engage with clients through phone, email, and chat, addressing their needs with care and efficiency.
2. Custom Solutions: Understand customer requirements and provide customized resolutions that exceed expectations.
3. Team Collaboration: Work alongside colleagues to resolve issues quickly and enhance the overall customer experience.
4. Data Accuracy: Keep accurate and
   -
   - date customer records for seamless service delivery.
5. Exceptional Service: Consistently provide
   - quality interactions that foster trust and loyalty.

Requirements:

1. Proficiency in German (C1/C2 level).
2. Proficiency in English (B2 level).
3. EU citizenship or a Portuguese residency card.
4. At least one year of experience in Customer Support or a related role.
5. Strong analytical, leadership, and communication abilities.
6. Desire to learn and advance in the field.

Why join us:

1. Competitive Salary: Your expertise and dedication are rewarded.
2. Language Bonus: Additional rewards for your language proficiency.
3. Meal Allowance: Daily support during your work hours.
4. Health & Life Insurance: Comprehensive benefits for your
   - being.
5. Collaborative Team: Be part of a communicative and supportive work environment.
6. Relocation Assistance: Smooth transition support for your move.
7. Hybrid Work: Balance the best of
   - office collaboration and remote flexibility.

Ready to Elevate Your Career? Apply now to elevate your career and play a key role in delivering exceptional customer experiences!