(German) Customer Care Advisor Lisboa

(German) Customer Care Advisor
Lisboa
Lisboa, Portugal

About the job (German) Customer Care Advisor

Type of position:

Full-time position

Key languages:

Fluent level of German

Proficiency in English

Sector:

Customer Service

About our Client:

Would you like to work with one of the most multicultural companies? If you are looking for a new challenge in sunny Lisbon and want to become a customer service superstar, this role is for you!

As a Customer Care Advisor, you will assist clients in solving their issues by offering them the best options or information on the product/service.

The Offer:

1. Receive and reply to customer requests via online chats, emails, and incoming calls;
2. Analyze the client's issue and provide the necessary information;
3. Guide customers through the terms and conditions of the contract;
4. Ensure
   - quality assistance;
5. Offer additional help or support;
6. Save notes on every interaction to provide the best customer experience;

Requirements:

1. Natural aptitude for assistance and customer relations;
2. Ability to treat all data with high confidentiality;

What We Offer:

1. Competitive salary with monthly bonuses;
2. Meal allowance & health insurance;
3. Monthly
   - building activities;
4. Growth & learning opportunities within the company;
5. A relocation package, including a shared apartment, if needed.

The Process:

1. Submit your application and don't forget to send an updated CV;
2. Get a call from our Recruitment Specialist;