Gaming Support Specialist (German Speaker) Lisboa

Gaming Support Specialist (German Speaker)
Lisboa
Lisboa, Lisboa, Portugal

Are you looking for a job in an international environment that will support your professional and personal development in one of the most beautiful cities in Europe? Then let's join the Gaming Support Specialist Team in Lisbon!Your responsibilities and impact as a Gaming Support Specialist will be:Providing support to customers by responding to inbound requests and document relevant case information
Assisting users with
- sales, general inquiries and technical support issues via phone/email/social media channels
Adapting the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/e-commerce reviews) channels
Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner
Skills, qualifications, and interests you need to succeed in this role:Is technical support a new field that you want to gain expertise and achieve your career goals? The good news is that this company is recruiting based on soft skills, regardless of your field of studies – they will train you in every aspect of the job. Whatever your profile and experience is, you will have the opportunity to make a difference!A good level of German and English
Being an attentive listener, comfortable and skillful at communicating with people
Having a drive for excellence and professionalism
Being a real team player and committed in your work
Excitement about intercultural communication and the expatriate lifestyle
Living in or willing to relocate to Lisbon for an international career and life experience
Having a valid Portuguese work permit (required)What’s in it for you? Type of contract: one year contract, renewable every year
Paid training (1 - 4  weeks)Working hours: full time (40 h/week; 5 days/ week) on fixed shifts (Mo -Fr 8am  - 5pm)Salary conditions – 2 options1.  Including free accommodation (shared flat, all bills included): 1, 133 € gross/month2.  Excluding accommodation: 1, 500 € gross/month
For international candidates:Airport
- up and administrative support for your integration in Portugal
Subsequent reimbursement of flight costs
Free annual flight home
Accommodation in a room in a shared flat in Lisbon
Free Portuguese language courses, water sports activities, soft trekking and much more
Real career opportunities in different career paths
Private health insurance included from the first day of contract signature