Game Support Advisor with Hebrew & English for Lisbon FULL Relocation and Accommodation Support Lisboa

Game Support Advisor with Hebrew & English for Lisbon FULL Relocation and Accommodation Support
Lisboa
Lisboa, Lisboa, Portugal

Game Support Advisor with Hebrew & English for Lisbon FULL Relocation and Accommodation Support

Location: Santos, 1200-109 Lisbon, Portugal

⏰ Working Hours: Full-time (40h/week) | Sunday – Thursday | 07:30 – 16:30

Contract: Unfixed-term contract

Probation Period: 30 Days

About our client:

Our client is a global leader in interactive and digital entertainment. Now, we’re looking for passionate and
- focused professionals to join their Game Support Advisor Team.

What You’ll Do:

✔ Handle customer inquiries efficiently across different channels within the given timescales.

✔ Develop and maintain in-depth technical knowledge of the products and services.

✔ Manage and log all calls accurately following company procedures.

✔ Handle correspondence as required/requested.

✔ Update
- related administrative forms and documentation.

✔ Recognize when to escalate complex queries to another department or senior staff.

What You Need:

Fluent Hebrew & English (written & spoken).

Strong
- solving and customer service skills.

Experience in tech support or
- related roles is a plus!

Ability to work independently while collaborating with a global team.

Compensation & Benefits:

Gross Monthly Salary: €870

Technical Complement: €50

Language Complement: €400

✍ Signing Bonus: €1, 500 (€500 in the first month + €200/month until reaching €1, 500)

Holiday Bonus: €110

Christmas Bonus: €110

Performance Bonus: €120 (starting from the 4th full month of production, subject to terms & conditions)

Medical & Dental Insurance: Included after 6 months of contract

Annual Leave: 22 business days (as per Portuguese law)

Public Holidays: Compensation provided for working on Portuguese public holidays

✈ Relocation Package:

✔ Up to €200 travel reimbursement (after 3 months upon providing ticket evidence)

✔ Up to €400/month for accommodation (for the first 12 months, reimbursed monthly)

✔ Accommodation Support: Personalized assistance with temporary & permanent housing

Support varies depending on residence area when applying.

Required Documents:

Criminal Record (Home/National)

Reference Letters (covering last 3 years of employment)

High School Diploma / University Degree (if applicable)

Identification (Passport or Citizen Card)

Social Security Number (National and/or Portuguese)

Proof of Address (National and/or Portuguese)

Portuguese Tax Number (NIF)

Portuguese Bank Account Details (NIB)

Start Date: Contract starts on your first day of training (fully paid by our client).

For Non-Portuguese Citizens:

We assist with all required Portuguese documentation on your first day.

Interested? Apply today or reach out with any questions!