Game support advisor with hebrew & english for lisbon full relocation and accommodation support Lisboa

Game support advisor with hebrew & english for lisbon full relocation and accommodation support
Lisboa
Lisboa, Portugal

Game Support Advisor with Hebrew & English for Lisbon FULL Relocation and Accommodation Support Location: Santos, 1200-109 Lisbon, Portugal Working Hours: Full-time (40h/week) | Sunday – Thursday | 07:30 – 16:30 Contract: Unfixed-term contract Probation Period: 30 Days About our client: Our client is a global leader in interactive and digital entertainment.
Now, we’re looking for passionate and
- focused professionals to join their Game Support Advisor Team.
What You’ll Do: Handle customer inquiries efficiently across different channels within the given timescales.
Develop and maintain
- depth technical knowledge of the products and services.
Manage and log all calls accurately following company procedures.
Handle correspondence as required/requested.
Update
- related administrative forms and documentation.
Recognize when to escalate complex queries to another department or senior staff.
What You Need: Fluent Hebrew & English (written & spoken).
Strong
- solving and customer service skills.
Experience in tech support or
- related roles is a plus! Ability to work independently while collaborating with a global team.
Compensation & Benefits: Gross Monthly Salary: €870 Technical Complement: €50 Language Complement: €400 Signing Bonus: €1, 500 (€500 in the first month + €200/month until reaching €1, 500) Holiday Bonus: €110 Christmas Bonus: €110 Performance Bonus: €120 (starting from the 4th full month of production, subject to terms & conditions) Medical & Dental Insurance: Included after 6 months of contract Annual Leave: 22 business days (as per Portuguese law) Public Holidays: Compensation provided for working on Portuguese public holidays Relocation Package: Up to €200 travel reimbursement (after 3 months upon providing ticket evidence) Up to €400/month for accommodation (for the first 12 months, reimbursed monthly) Accommodation Support: Personalized assistance with temporary & permanent housing Support varies depending on residence area when applying.
Required Documents: Criminal Record (Home/National) Reference Letters (covering last 3 years of employment) High School Diploma / University Degree (if applicable) Identification (Passport or Citizen Card) Social Security Number (National and/or Portuguese) Proof of Address (National and/or Portuguese) Portuguese Tax Number (NIF) Portuguese Bank Account Details (NIB) Start Date: Contract starts on your first day of training ( fully paid by our client ).
For Non-Portuguese Citizens: We assist with all required Portuguese documentation on your first day.
Interested? Apply today or reach out with any questions!