Game Support Advisor with Hebrew & English for Lisbon FULL Relocation and Accommodation Support Lisboa

Game Support Advisor with Hebrew & English for Lisbon FULL Relocation and Accommodation Support
Lisboa
Lisboa, Portugal

Game Support Advisor with Hebrew & English for Lisbon ? ? FULL Relocation and Accommodation Support

? Location: Santos, 1200-109 Lisbon, Portugal

⏰ Working Hours: Full-time (40h/week) | Sunday – Thursday | 07:30 – 16:30

? Contract: Unfixed-term contract

? Probation Period: 30 Days

? About our client:

Our client is a global leader in interactive and digital entertainment. Now, we’re looking for passionate and
- focused professionals to join their Game Support Advisor Team.

? What You’ll Do:

✔ Handle customer inquiries efficiently across different channels within the given timescales.

✔ Develop and maintain in-depth technical knowledge of the products and services.

✔ Manage and log all calls accurately following company procedures.

✔ Handle correspondence as required/requested.

✔ Update
- related administrative forms and documentation.

✔ Recognize when to escalate complex queries to another department or senior staff.

? What You Need:

? Fluent Hebrew & English (written & spoken).

? Strong
- solving and customer service skills.

? Experience in tech support or
- related roles is a plus!

? Ability to work independently while collaborating with a global team.

? Compensation & Benefits:

? Gross Monthly Salary: €870

? Technical Complement: €50

? Language Complement: €400

✍ Signing Bonus: €1, 500 (€500 in the first month + €200/month until reaching €1, 500)

? Holiday Bonus: €110

? Christmas Bonus: €110

? Performance Bonus: €120 (starting from the 4th full month of production, subject to terms & conditions)

? Medical & Dental Insurance: Included after 6 months of contract

? Annual Leave: 22 business days (as per Portuguese law)

? Public Holidays: Compensation provided for working on Portuguese public holidays

✈ Relocation Package:

✔ Up to €200 travel reimbursement (after 3 months upon providing ticket evidence)

✔ Up to €400/month for accommodation (for the first 12 months, reimbursed monthly)

✔ Accommodation Support: Personalized assistance with temporary & permanent housing

Support varies depending on residence area when applying.

? Required Documents:

? Criminal Record (Home/National)

? Reference Letters (covering last 3 years of employment)

? High School Diploma / University Degree (if applicable)

? Identification (Passport or Citizen Card)

? Social Security Number (National and/or Portuguese)

? Proof of Address (National and/or Portuguese)

? Portuguese Tax Number (NIF)

? Portuguese Bank Account Details (NIB)

? Start Date: Contract starts on your first day of training (fully paid by our client).

? For Non-Portuguese Citizens:

We assist with all required Portuguese documentation on your first day.

? Interested? Apply today or reach out with any questions!