Front Office Supervisor - ME Lisbon Lisboa

Front Office Supervisor - ME Lisbon
Lisboa
Lisboa, Portugal

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you.

ME Lisbon is a luxury hotel located in the heart of Lisbon, known for its modern design and excellent service. It offers a unique experience for both business and leisure travelers.

Your mission: Responsible for the daily operations of the department, committed to achieving excellence in customer satisfaction. They work alongside the team to meet and exceed customer service expectations.

What You Will Do:

• Operational management and coordination: you will be responsible for the smooth running of the shift, including staff management, work allocation and coordination of tasks.
• Welcoming and saying goodbye to guests: You will be responsible for checking our guests in and out.
• Ensuring service quality: You will monitor compliance with our high service and quality standards and optimize work processes to increase efficiency.
• Induction and training: You will play an active role in the induction of new employees and provide ongoing training for the team in the areas of service quality, safety and company guidelines.
• Communication with management: You are in direct contact with the management team, report on shift procedures, challenges and successes and make suggestions for process optimization.
• Problem and conflict management: You will independently solve problems in
  -
  - day business and support the team in overcoming challenges.
• Customer care: You ensure the satisfaction of our guests, proactively solve problems on site and build positive customer relationships.

What We Are Looking For:

• Minimum 2 years of experience in the role.
• High level of Portuguese and advanced English. A third language is a plus.
• Hospitality degree.
• Quality and customer service oriented.
• Leadership and communication skills.

At Meliá we are all VIP: Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.