Front Office Manager - Sintra, Lisbon Lisboa

Front Office Manager - Sintra, Lisbon
Lisboa
Lisboa, Lisboa, Portugal

The Pestana Hotel Group is the largest Portuguese hotel group having 100 hotels in 16 countries across three continents.

We are currently seeking a passionate and experienced Front Office Manager to coordinate the reception operation at the Pestana Sintra Golf.

Key Responsibilities

1. Implementing front desk objectives and procedures.
2. Hiring and training staff and managing the shift schedules.
3. Tending to guests' complaints and questions and providing exceptional customer service.
4. Ensuring that the front desk and reception area is kept clean and organized.
5. Maintaining front desk office supplies and equipment.
6. Managing budgets, records, and contracts.
7. Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
8. Conducting performance reviews with the front desk staff.
9. Generating reports and feedback for presentation to the general manager.
10. Performing administrative duties such as filing and updating records, among others, as needed.

Key Requirements

1. Bachelor's degree in hospitality or similar.
2. A minimum of 3 years of experience as a front desk manager or similar.
3. Proficient in Opera software.
4. Good understanding of procedures and practices in the hospitality industry.
5. Excellent written and verbal communication skills.
6. Strong organizational and time management skills.
7. The ability to provide exceptional customer service.
8. Good leadership and training abilities.

If your profile matches this description and you are eager for a new challenge, kindly send us your CV.