Front Office Agent Lisboa

Front Office Agent
Lisboa
Lisboa, Portugal

Descrição da Função

We are looking for a Front Office Agent to join our team and ensure a seamless
- in and
- out experience while maintaining and exceeding the hotel's quality standards.

Main Responsibilities:

1. Provide professional and welcoming service to all guests.
2. Handle
   - in and
   - out procedures efficiently.
3. Report VIP arrivals, departures, and any operational issues to the Front Office Manager.
4. Maximize revenue through upselling and
   - selling.
5. Maintain clear and effective communication within the department.
6. Assist with night audit duties as required.
7. Ensure guest data and history records are accurately maintained.
8. Liaise with other departments to ensure a smooth guest experience.

Requirements:

1. Previous experience in hospitality or tourism is an advantage.
2. Knowledge of Microsoft Office and PMS systems (e. g. , Opera).
3. Fluent in written and spoken English (additional language is a plus).
4. Ability to work flexible shifts, including nights and weekends.
5. Strong communication and
   - solving skills.

Localização

• Lisboa, Portugal